Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.6 /10
CX Score
8.7 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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In Partnership With SelectHub

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
7% Neutral
93% Positive

Pros

  • Helps Innovate
  • Generous Negotitation
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Medical Records Integration

85

File Sharing Collaboration

85

Voice and Video Collaboration

83

Patient/ Physician Scheduling

83

Data Security

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Breadth of Features

86

Quality of Features

85

Ease of IT Administration

85

Ease of Customization

83

Usability and Intuitiveness

83

Availability and Quality of Training

83

Ease of Data Integration

82

Vendor Support

82

Business Value Created

80

Product Strategy and Rate of Improvement

80

Zoom Workplace Reviews

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Apr 2026

Reliable and Efficient for Daily Collaboration

Likeliness to Recommend

9 /10

Pros

  • Unique Features
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Productive
  • Less Effective Service

Justin S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Defacto video conferencing software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It works, and it works reliably. It also has an easy to remember name, and benefited greatly from changing communications demands kickstarted by the events of 2020.

What is your favorite aspect of this product?

It works, consistently. It doesn't act up or get buggy.

What do you dislike most about this product?

Trying to get fancier, I don't need more features, just stay perfect at the thing you do. Focus on finding ways to improve the video experience without adding 100 new tools I'll never care to use.

What recommendations would you give to someone considering this product?

It's simple and easy, and works with everyone around the world. I haven't found a better software that works as efficiently across multiple platforms to connect them (ie windows, mac, phones, tablets, etc)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Anvesha B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

the best communication tool for my remote team.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

i used to just jump back and forth from slack for chat and zoom solely for calls, but now that they’ve merged everything into zoom workplace, this is it. why is it the best? because I don’t have to keep going back and forth between apps. the whiteboard is seamlessly integrated within live meetings. alternatives like microsoft teams feel too bulky and complex for my taste. The new features do not slow down zoom

What is your favorite aspect of this product?

This device literally charges the ai companion. if i’m five minutes late to a meeting, i can ask it to catch me up and it gives me a perfect summary of what i missed without interrupting anybody. the team chat is also considerably improved compared to before. i love that i can start a huddle one from directly from a chatter thread if the text conversation is getting very long. the quality of the video remains the most reliable in the game.

What do you dislike most about this product?

the notification settings are a nightmare to get right. That also means I sometimes get pinged on my phone for meetings that I already have going on my desktop, which is a little weird bug they haven’t fixed yet.

What recommendations would you give to someone considering this product?

if you want a tool that can do more than video calls, this is the one. it’s a full office suite now. I recommend it for any team that collaborates across time zones.

Pros

  • Trustworthy
  • Unique Features
  • Saves Time
  • Generous Negotitation