What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Generous Negotitation
- Helps Innovate
- Effective Service
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
API Integration
Registration Management
Dashboards, Analytics and Reporting
Visitor Authentication and Monitoring
Real-Time Alerts and Notifications
Electronic Signatures
Mobile
Badge Printing
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
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Web and Video Conferencing - Enterprise
Score 8.9
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Priya G.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2026
Makes large meetings feel manageable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's really easy to run a 50-person meeting on zoom compared to other apps. the host controls are very fine grained and allow me to easily mute the whole group or even lock the meeting. it seems really stable even with 50 feeds. it's designed for the job.
What is your favorite aspect of this product?
I like the ability to use the "spotlight" mode to keep the primary speaker on-this gives everyone a point of focus. breakout rooms is also important to divide folks up for discussion. the quality of the recordings is always good and manageable size. it's a great, very professional tool for corporate use.
What do you dislike most about this product?
It can be a bit cluttered with the chat, the participant list and the video all on the screen. you need a large screen.
What recommendations would you give to someone considering this product?
It's the only tool i would use if i have a meeting in a big organisation, or need to host a large meeting. very stable and gives me full control.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Rishika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
a massive team morale boost.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
we do our virtual happy hours on zoom workplace and it is, in fact, fun. it is better since it has the so-called immersive view, which makes it look like we are all sitting in a cafe or a boardroom. it makes a big difference in the sense of connectedness within the team.
What is your favorite aspect of this product?
i personally enjoy the avatar option when i am having a bad hair day and still want to be expressive during a conference call, or the apps that you can play through the app itself, like kahoot or heads up, which are also great when it comes to team building. it does not feel like an enterprise software wants you to enjoy using it, which is unusual in enterprise software.
What do you dislike most about this product?
a few of the fun options such as the studio effects are buried somewhere in the settings. it took me a long time to discover how to give myself a digital mustache.
What recommendations would you give to someone considering this product?
in case you are interested in creating a more successful culture within a remote team, it is the tool. it helps to make work less robotic and more human.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Ankit B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
Reliable for Meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace brings multiple tools (meetings, chat, docs, whiteboard, calendar) into one platform instead of requiring separate apps Built-in AI features (like meeting summaries, notes, and task suggestions) help reduce manual work The interface is generally easy to use and quick to set up, which lowers training time compared to other tools
What is your favorite aspect of this product?
The ease of joining and hosting meetings Reliable video and audio quality Everything (chat, meetings, files) in one place
What do you dislike most about this product?
The interface can feel a bit cluttered at times, and it takes a while to find certain features. Also, performance can dip on slower connections
What recommendations would you give to someone considering this product?
“I’d recommend it for teams that want an all-in-one collaboration tool with reliable meetings. Just make sure you have a good internet connection and take time to learn all the features.
Pros
- Effective Service
- Client Friendly Policies
- Client's Interest First
- Generous Negotitation
Please tell us why you think this review should be flagged.
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