Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Sagar K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and good in multi video conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Allows for all team members to be visible on video calls

What is your favorite aspect of this product?

Ease of communication and ease of use

What do you dislike most about this product?

Sometimes it crashes in between meetings and sometimes have difficulty joining meetings

What recommendations would you give to someone considering this product?

Good product for effective team communications

Pros

  • Reliable
  • Performance Enhancing
  • Transparent
  • Continually Improving Product

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

The best tool for smooth online meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom has one of the best optimized video and audio calling features; it works fine even if your network bandwidth is limited, which is impressive. The best part about Zoom is their app section, which is extremely useful for me because I can now integrate Zoom with all of the third-party tools that I frequently use and connect all of them together, which saves me a lot of time. It integrates with Slack, Google Calendar, and other services.

What is your favorite aspect of this product?

Zoom has changed the way meetings are held, accelerating the transition to a digital world. We can easily connect with our clients in real-time and improve user experience with the help of Zoom. The audio, video, and screen-sharing are all excellent. It is available on a variety of platforms (mobile, PC, Web Browser, etc.), allowing you to access it from anywhere and at any time.

What do you dislike most about this product?

Although Zoom is a pretty solid tool for making calls or holding online meetings, it still needs some improvements. For example, Zoom should add a feature that determines whether or not the user has read the message and if it was delivered properly. Also, dealing with too many participants can be difficult if you don't have a dual monitor, and zoom should include a feature that allows you to turn off everything on the screen except the person who is presenting his screen.

What recommendations would you give to someone considering this product?

Zoom is a great solution for any size business, whether you are just an individual doing your normal online meetings or sessions with friends or family or taking business calls and meetings and doing online seminers. It has all of the essential features that you will require. Furthermore, their third-party app integration process is very strong and effective, so switching from other tools or managing everything at once will result in a more productive time and save you time.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mouath A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Fantastic, but overpriced

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom is suddenly showed up because of the correct and the spready advertisement. It's the first application I discovered the file sharing, Screen sharing features. These were the differentiates I found for the first.

What is your favorite aspect of this product?

I like how easy it is to use and how many functions it has. However, I mostly use three applications, all of which provide the same services, and one of them needs undoubtedly do something novel to revolutionize virtual conversations and to be at the top the list.

What do you dislike most about this product?

If you are not subscribing to them, it will disconnect the conference! Instead of this unpleasant move, why don't they reduce the feature? Many times, I did not realize that I needed to subscribe! Why should I pay to use it once a month?

What recommendations would you give to someone considering this product?

I recommend if you want to use it everyday to subscribe with Zoom. Otherwise, find another application because they will disconnect the conference

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

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