What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Visitor Management
Score 8.7
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Eric B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2026
Zoom really is the best choice in the market
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Very fast, easy-to-use. Scales to many users with no issues. Great integrations with chat apps. Mobile works as good as desktop.
What is your favorite aspect of this product?
It's speed and reliability. It never crashes, there is never a delay in screen sharing or audio unless it is the fault of the user's internet.
What do you dislike most about this product?
I dislike how it always opens a tab in my browser in order to launch. Also don't like the satisfaction survey after every call.
What recommendations would you give to someone considering this product?
Just use it. Far superior to other options like Google Meet, Microsoft Teams, etc.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Wastes Time
Please tell us why you think this review should be flagged.
yashwanthi m.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2026
Great Tool for Easy Collaboration
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its biggest difference is that it combines meetings, chat, phone, productivity tools, and AI features in one platform, reducing the need to switch between multiple apps.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to communicate and collaborate through meetings, chat, and AI tools in one place.
What do you dislike most about this product?
Sometimes it can feel a little slow, especially when switching between features.
What recommendations would you give to someone considering this product?
I recommend it for teams that want an easy, all-in-one platform for meetings, communication, and collaboration.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Noor S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2026
One solution to simplify workplace communication..
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It combines video meetings, chat, phone, collaboration, and AI in one platform. It emphasis more on seamless communication.
What is your favorite aspect of this product?
The favourite aspect of this product is its built-in AI features which save time by capturing key information from conversation.
What do you dislike most about this product?
Requires more time to understand it and fully adopt all the tools.
What recommendations would you give to someone considering this product?
It is a good tool to help teams stay organised and active.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Saves Time
Please tell us why you think this review should be flagged.
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