What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Daniel R.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2022
Terrific online video conference alternative
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom web and video conferencing solution allows us to meet, talk, and make business calls both inside and outside our company, all from one app. I discovered more freedom there, such as the ability to pick and choose whatever capabilities we want for online meetings, video conferencing, and business calls.
What is your favorite aspect of this product?
Zoom Platform is both quick and safe to use and what we enjoy the most there is how simple it is to use and requires little maintenance. On its main screen, there are a lot of features available and we can start meeting with a single tap. I really liked its screen and file sharing features, and the fact that all of the communication always stays secure.
What do you dislike most about this product?
There is nothing to hate because we have been using the Zoom platform since its inception and have always noted that it evolves to meet changing needs and scales to meet our capacity requirements. So all we can hope for is that it continues to improve and add new features.
What recommendations would you give to someone considering this product?
The zoom tool is the most basic in terms of its look, it allows official communication and meetings but without sacrificing our personal info, with great definition and security. The calling and other capabilities round out the package. Users may share their screen with anyone and have them take control of it to help them solve problems.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Best in class. Best security features
Likeliness to Recommend
Pros
- Reliable
- Appreciates Incumbent Status
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Matthew M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Jun 2022
Looks great initially but problems quickly arise.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Our main tool before Zoom was google meets, the main thing here is making use of the zoom application whereas with GM this would be completed and used via the web, it was a big shift for non-technical users to adjust to this.
What is your favorite aspect of this product?
In general, it performed as well as GM, however, as we looked to gain more certifications such as ISO27001 we found we ran into technical problems.
What do you dislike most about this product?
The security concerns which have come with the problems from how they handle data and where they handle data with no ability to make changes to this which some vendors do offer.
What recommendations would you give to someone considering this product?
Depending on the area you work this could be the product for you, it does what is needed in terms of a collab meeting tool, however, if you work in more sensitive areas handling sensitive data I would look elsewhere.
Pros
- Client Friendly Policies
- Fair
- Performance Enhancing
- Enables Productivity
Cons
- Security Frustrates
- Less Effective Service
- Under Delivered
Please tell us why you think this review should be flagged.
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