What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Justin S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2026
Defacto video conferencing software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It works, and it works reliably. It also has an easy to remember name, and benefited greatly from changing communications demands kickstarted by the events of 2020.
What is your favorite aspect of this product?
It works, consistently. It doesn't act up or get buggy.
What do you dislike most about this product?
Trying to get fancier, I don't need more features, just stay perfect at the thing you do. Focus on finding ways to improve the video experience without adding 100 new tools I'll never care to use.
What recommendations would you give to someone considering this product?
It's simple and easy, and works with everyone around the world. I haven't found a better software that works as efficiently across multiple platforms to connect them (ie windows, mac, phones, tablets, etc)
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Peter C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2026
Empowering teams through this reliable tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace facilitates us with high-quality, reliable video and audio performance at scale. Features like breakout rooms, webinars, polling, and recording options provide versatility for meetings of all sizes, from small team calls to global corporate events.
What is your favorite aspect of this product?
I prioritize Zoom Workplace for its consistent reliability and ease of use across all devices and locations. The platform ensures smooth video and audio performance, even for large enterprise meetings, while features like screen sharing, breakout rooms, and interactive tools enhance collaboration and engagement. Thus, it offers an excellent blend of stability, scalability, and intuitive design.
What do you dislike most about this product?
I have no significant concerns regarding Zoom Workplace.
What recommendations would you give to someone considering this product?
I would recommend you try proactively planning for global time zones and schedule complexities to maximize engagement and overall effectiveness.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
Lucio B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2026
A Powerful and Intelligent Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Workplace is not a friendly video conferencing solution but it is also friendly, making it an outstanding video conferencing solution.
What is your favorite aspect of this product?
The interface of Zoom Workplace is interactive and intuitive. I like it because it is cost-effective.
What do you dislike most about this product?
For the last 4 years that we have been using Zoom Workplace, everything has been working so well.
What recommendations would you give to someone considering this product?
Zoom Workplace has brilliant features. I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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