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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.1 /10

4180 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

4 Top Rated Features

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

9 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Reliable
Helps Innovate
Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Zoom Workplace Reviews

Susmita B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides robust security options including: Waiting Rooms: Hosts can control who enters the meeting. Password Protection: Meetings can be secured with passwords. Participant Controls: Hosts can mute participants or suspend activities if necessary

What is your favorite aspect of this product?

Breakout Rooms: Hosts can create separate sessions for smaller group discussions, allowing for more focused collaboration. Also, Smart Recording. This feature organizes meeting recordings into chapters with highlighted summaries, making it easier for users to review important content without watching the entire session

What do you dislike most about this product?

Value for Money: Some believe that the cost does not justify the service, especially when considering the technical issues and customer support challenges they face, Several users express frustration over Zoom’s pricing model. Additional Costs: Users feel burdened by the need to purchase multiple licenses Pricing structure can be better. Customer Support Issues - Many users report significant dissatisfaction with Zoom's customer service. Common complaints include: Long Wait Times: Customers often face extended wait times to reach support agents, leading to frustration and u

What recommendations would you give to someone considering this product?

Password protect your meetings. Authenticate users. Lock down your meeting. Turn off participant screen sharing. Use waiting rooms. Avoid file sharing. Integrate Zoom with tools you already use. Use the automatic mute setting. Record your meetings. Use a virtual background. Use breakout rooms. Use Noice Cancellation Software.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Yasin O.

Role: Sales Marketing
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2024

Good offer with exquisite performances.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom is widely known as compared to the rest. Making it easier to start off a conversation on it without the hassle and hassle of asking the prospects to download the application

What is your favorite aspect of this product?

Audio control of the speakers.

What do you dislike most about this product?

The time restriction.

What recommendations would you give to someone considering this product?

To go ahead and have it. It will not only be a good platform to close deals or have meetings but also will have you planning the meetings ahead and tuning them into their calendar of activities

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Cons

Vendor's Interest First

Vishnu Vardhan K.

Role: Information Technology
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Oct 2024

A wide features with zoom cloud .

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The zoom provides cloud storage with its product and it enables many features for the end user as well as administrator. The security provides by zoom is top notch .

What is your favorite aspect of this product?

Zoom gives many features one of my favourite feature is zoom enables rooms for queueing the participants and enables easy process for administrators.

What do you dislike most about this product?

The UI of zoom is not much user friendly compared to other products and onboarding process for zoom is complex.

What recommendations would you give to someone considering this product?

The zoom has many capabilities to fit for the large size organizations which helps your people to customize using administrative privileges and also enables fast and secured messaging, video conferences.

Pros

Continually Improving Product
Enables Productivity
Saves Time
Security Protects

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Instant Messaging Real-time, text-based communication between two or more people

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoom Workplace Reviews

Susmita B.

Fantastic Product!

Likeliness to Recommend

Pros

Yasin O.

Good offer with exquisite performances.

Likeliness to Recommend

Pros

Cons

Vishnu Vardhan K.

A wide features with zoom cloud .

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

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GoTo Meeting

Adobe Connect

TeamViewer Remote

Feature Ratings

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

Audio Conferencing Call in Bridge

Facilitator Functions

Instant Messaging

Keyboard Mouse Control

Application Share

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support