Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

John H.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use but sometimes audio is coarse

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

good value and works well

What is your favorite aspect of this product?

ease of use and reliability

What do you dislike most about this product?

nothing works very well

What recommendations would you give to someone considering this product?

good value for the $$ excellent communications and meeting tool

Pros

  • Enables Productivity
  • Fair
  • Security Protects
  • Helps Innovate
  • Role: C-Level
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2020

Easy to use, mostly intuitive,and memory intensive

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Caring
  • Security Frustrates

Jeff G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

So easy for users to implement.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The ease of implementing and restarting a failed meeting.

What is your favorite aspect of this product?

The chat function. I can easily chat privately or with a whole group.

What do you dislike most about this product?

Backgrounds.

What recommendations would you give to someone considering this product?

It's very easy to implement. The interface is intuitive for users.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

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