Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

84

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

82

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Kaylee T.

  • Role: Industry Specific Role
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Simplicity is appreciated.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It’s just the simplicity that actually makes it stand out. There aren’t too many features so less comfortable users can manage it.

What is your favorite aspect of this product?

The simplicity of the product is what I like. There isn’t a big learning curve to use it.

What do you dislike most about this product?

I dislike that every time someone starts to share their screen it goes to full screen.

What recommendations would you give to someone considering this product?

Everyone uses this product so it’s a big plus. Even your oldest coworker should be able to manage using it. It’s reliable. The security problems have been taken care of.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Caring
  • Vendor's Interest First

Laura R.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2020

Great platform, easy to use for everyone!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It allows us to do webinars and meetings, without sharing the data of participants. It also works well having multiple licenses assigned to others for one subscription fee and the reporting works well. Zoom are introducing new helpful features, e.g surveys as well as polls.

What is your favorite aspect of this product?

Easy to use, doesn't take much training and allows our events portfolio to still run instead of be cancelled due to the pandemic!

What do you dislike most about this product?

The cost can increase with all the different add on options e.g webinars. but they work well.

What recommendations would you give to someone considering this product?

Look at a 12 month plan as this is the money saving option and take advantage of the training resources available!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor's Interest First

Magaly R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Video and real-time messaging!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom sets itself apart because this software offers quality video and audio along with built-in collaboration tools, with end-to-end security and a simple, easy-to-use interface.

What is your favorite aspect of this product?

My favorite aspect is that Zoom has been a great help to me so much, it has given me the opportunity to boost productivity and to work on the go from wherever I am, it offers me its great functions and features, when I generally need to see faces. and share important information I think of Zoom, I have obtained incredible results, it saves my time unnecessary travel expenses and wait. Connects me in seconds with clear communication.

What do you dislike most about this product?

With Zoom online collaborations are fascinating, it is an excellent program with charming features that make its operation unique and unmatched, it offers me more than what I normally need to stay focused on my projects and when I need to see faces it is my number one option, because it brings me closer to colleagues and clients who are in another city, including the country, and that is that Zoom has the power to get closer to people anywhere in the world and from any device, the times I have used this program I have received very good results and I have no discontent, Zoom is heading in the right direction and it works very well.

What recommendations would you give to someone considering this product?

I recommend Zoom because it is quality for its services, features, functions and very useful tools and those that are available to its users to get the most out of it, it is an innovative, flexible and intuitive software, it offers beneficial solutions. And always working at its best, best of all it is simple and easy to use.

Pros

  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Zoom Workplace Comparisons