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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.2 /10

147 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Continually Improving Product
Efficient Service
Effective Service

Feature Ratings

Average 84

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

View Zoom Workplace in this category (opens in a new tab)

Appointment Scheduling

Score 8.6

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Visitor Management

Score 8.0

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Khem Lal P.

Role: Consultant
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2020

Online Classroom made effective with Zoom.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

ZOOM's whiteboard freature is very useful and the app is very stable.

What is your favorite aspect of this product?

I love its simplicity and it has all the necessary features to run online meetings and classes effectively.

What do you dislike most about this product?

I don't have any complaints. But recently there has been some outages.

What recommendations would you give to someone considering this product?

Introduce text to speech feature.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Jimmy G.

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2021

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's a unique product that offers a wide variety of solutions.

What is your favorite aspect of this product?

Being able to work and have meetings from anywhere I need to.

What do you dislike most about this product?

Some of the features don't always work correctly.

What recommendations would you give to someone considering this product?

No further recommendations.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2021

Feature rich! Fabulous!!

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Caring
Continually Improving Product

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Cloud-Based Voice Core voice calling functionality delivered over IP networks, replacing traditional PBX systems. Includes call routing, call transfe, voicemail, and call forward

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Communications Includes communication portals, secure messaging, and automated alerts.

AI-Powered Meeting Assistance Automatic transcription, translation, summarization, and real-time note-taking powered by AI/ML.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

CRM CSM Integration The solution integrates with customer relationship management or customer service management platforms.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Web and Video Conferencing - Enterprise

Appointment Scheduling

Visitor Management

Zoom Workplace Reviews

Khem Lal P.

Online Classroom made effective with Zoom.

Likeliness to Recommend

Pros

Jimmy G.

Easy to use, but a bit pricey. Takes some practice

Likeliness to Recommend

Pros

Feature rich! Fabulous!!

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

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RingEX

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration