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Zoho

Zoho Vault

Composite Score

8.2 /10

CX Score

8.5 /10

51 Reviews Write a Review

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What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details

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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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3 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

Service Experience
Contract Negotiation
Conflict Resolution

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

8 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative

12% Neutral

88% Positive

Pros

Reliable
Enables Productivity
Caring
Respectful

Feature Ratings

Average 84

Vault for Each User

Credential Management

End User Self Serve

Password Generator

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Team Management

AD/LDAP Sync

Single Sign-On (SSO)

Vendor Capability Ratings

Average 81

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Zoho Vault Reviews

Leon B.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

we have all passwords under control at work

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

I had tried password managers like LastPass and 1Password before, and although they fulfill the basic function, what makes the difference in Zoho Vault is that it is designed for teams and companies. It is not limited to saving passwords; it allows you to define roles and permissions, control who can see what and generate an audit trail to know who accessed certain information. In collaborative environments this makes a big difference because it is not only about storing passwords, but also about managing them in a professional way.

What is your favorite aspect of this product?

In my team we always had the same problem: too many passwords for different tools and nobody remembered which was the latest version or who had changed the password. Since we implemented Zoho Vault, that tension disappeared. We can share accesses securely, without having to send passwords via WhatsApp or emails. Also, the autocomplete option in browsers has made us much more agile, especially when we have to log into multiple platforms during meetings. Honestly, it gives me a sense of security and organization that we didn't have before.

What do you dislike most about this product?

at the beginning the interface was not so intuitive for some teammates. There were a couple of times when someone would tell me I can't find where the password is or I don't know how to share access without showing the password directly. In the end, with some practice and a little internal training we solved it, but I do think it could be friendlier for new users.

What recommendations would you give to someone considering this product?

For me, Zoho Vault went from being an “extra” to becoming an essential tool in the day-to-day life of the team. We no longer waste time looking for passwords or risk security by sharing them in an insecure way. Although at the beginning it took some getting used to, today I feel that it has given us peace of mind, order and more confidence in working together. It is one of those tools that you really notice when it is gone, because it facilitates processes that used to be chaotic.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Luis F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Zoho vault

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

Be a dynamic password vault

What is your favorite aspect of this product?

Categorize my passwords by group

What do you dislike most about this product?

No complaints.

What recommendations would you give to someone considering this product?

Always organize your passwords.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eduardo E.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product, easy to use and implement, no furth

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

Ease of use

What is your favorite aspect of this product?

Functionalaty

What do you dislike most about this product?

Nothing até

What recommendations would you give to someone considering this product?

Nada até agora

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Vault

What is Zoho Vault?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Zoho Vault Ratings

87 Likeliness to Recommend

93 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoho Vault?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Vault for Each User Each user has access to their own password vault.

Credential Management Software provides credential management and retrieval functionality.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Team Management Create and manage team members. Items can be shared across team members.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoho Vault Reviews

Leon B.

we have all passwords under control at work

Likeliness to Recommend

Pros

Luis F.

Zoho vault

Likeliness to Recommend

Pros

Eduardo E.

Great product, easy to use and implement, no furth

Likeliness to Recommend

Pros

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Feature Ratings

Vault for Each User

Credential Management

End User Self Serve

Password Generator

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Work and Personal

Encryption and Decryption

Team Management

AD/LDAP Sync

Single Sign-On (SSO)

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Customization

Ease of Implementation

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training