What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Zoho Social is from Zoho.com—a suite of 40+ products trusted by 30+ Mn users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Dashboards and Visualization
Social Moderation and Workflow Management
Social Response Management
Social Post Archival
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Zoho Social Reviews
Victoria J.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Dec 2022
Zoho Social Has User-friendly Features
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social works very well for us because it has amazing and powerful features. With Zoho Social, we are able to monitor and manage our social media pages with ease. Its unique features make it different from other social media management tools.
What is your favorite aspect of this product?
Zoho Social is the most affordable social media management software. The reliability of Zoho Social also makes it so amazing. I also like the supportive customer care team of Zoho Social.
What do you dislike most about this product?
Zoho Social has amazing features that makes social media management so easy. I have no dislikes concerning Zoho Social.
What recommendations would you give to someone considering this product?
You will love the amazing features of Zoho Social. Zoho Social is so powerful. I highly recommend Zoho Social.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ericand-İlişkileri S.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
An effective document management system
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It is really helpful to have the text search function within Zoho Docs to find a specific keyword when I'm trying to search for a particular keyword within the document I'm working on. The process of adding records, organizing them into folders, adding them to workspaces, sharing them with others, and adding tasks was all very straightforward.
What is your favorite aspect of this product?
I have been using Zoho Apps for a while now and am very satisfied with their efforts. The application works perfectly with the automation of the other components of the system. Sharing documents within one CRM is a great feature for me. This has saved my team and me a lot of time and stress. It is very simple to prepare and download all kinds of formats.
What do you dislike most about this product?
A lot of improvements are needed to the mobile version; there are a lot of areas that need to be improved for mobile users. Sometimes, the documents in my phone and my computer folder must be properly synchronized. The sync will only begin to work again after I manually refresh it, and only then will it start to synchronize again.
What recommendations would you give to someone considering this product?
Among the best tools you can use to protect all the data you securely keep in your organization is this one, as it is registered in the cloud. This is a great tool for collaboration, as you can see all changes in real-time as they are being made. There are a lot of features in Docs and Sheets.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Alphonso J.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2022
A Great Social Media Management Product
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
Zoho Social has grown our marketing campaigns because it allows us to manage our social media platforms with ease. Automating social media posts using Zoho Social is easy, making it a unique tool.
What is your favorite aspect of this product?
Zoho Social has great capabilities that makes social media monitoring smooth. Zoho Social is easy to navigate.
What do you dislike most about this product?
I love every aspect when it comes to Zoho Social. It is a powerful social medial management product.
What recommendations would you give to someone considering this product?
Zoho Social will make your social medial management and monitoring smooth because of its efficient capabilities. I highly recommend Zoho Social.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing