Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Client's Interest First
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Visual Analytics

85

Audience Segmentation

85

Dashboards and Reporting

84

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Vendor Support

84

Quality of Features

83

Ease of IT Administration

83

Ease of Customization

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

Koutarou K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Streamline Social Media with Zoho Social

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social has an AI-based image recognition capability that automatically tags images with contextual keywords to optimize visual content. This capability also powers enhanced filtering, recommendations, and the discovery of relevant images for social posts. Zoho Social facilitates more visually engaging social strategies with its central strengths, including cross-channel posting. This feature allows for the scheduling of unlimited social updates personalized for each platform and audience.

What is your favorite aspect of this product?

Zoho Social empowers us to promote events, share company updates, distribute relevant articles, and engage followers. Teams can collaborate seamlessly with file sharing, task assignment, integrated chat, and more. Custom integration is further enabled through public API access. Custom approval flows allow for efficient content governance. Engagement analytics provide deep visibility into follower growth, impressions, reach, clicks, shares, and overall audience sentiment across posts and channels. Competitor tracking is also available.

What do you dislike most about this product?

Zoho Social provides robust analytics, but some data scientists may desire even deeper statistical capabilities. Additionally, the tool exclusively focuses on social media management rather than being an integrated marketing platform. However, for the specialized needs of social media, Zoho Social is more than capable.

What recommendations would you give to someone considering this product?

Zoho Social provides software with the right tools to extend your social reach and connect with developer communities. The platform enables the organization of social posting workflows and optimization based on audience analytics. Boost your social presence with Zoho Social.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kathy H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

A wonderful social marketing hub is Zoho Social

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

It's our go-to place for all things social media. They strive to offer unique publishing options, which is great because they are a one-stop shop. For better brand management and social media exposure, Zoho Social can come in handy. If you want to know how your audience is feeling, you can use their analytics tool to refine your communication tactics.

What is your favorite aspect of this product?

I can easily post to numerous accounts simultaneously and scheduling is available to ensure consistency. I can post more frequently because Zoho allows me to consolidate all my social media profiles into one.

What do you dislike most about this product?

Zoho Social's limited options for report customization is an area that may need some improvement. The data offered is complete, however, we could benefit from more report customization options to be able to delve deeper and make better social media strategy decisions.

What recommendations would you give to someone considering this product?

Thanks to its intuitive design, the platform is suitable for users with different levels of experience. We were able to quickly learn how to use the interface and incorporate its capabilities into our workflow because of how easy it is to navigate.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Ivonne L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Use Zoho Social to Increase Your Social Presence

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social stands out with its extensive posting capabilities and flexibility. Users can easily schedule unlimited social media posts across platforms, tailored to each channel and audience. This feature allows for more accurate filtering, recommendations, and the discovery of optimal visuals for social media posts. The image analytics provide insights to guide visual content strategy. Robust recurrence, stand-up, and calendar systems enable the organization of vast posting workflows. Custom workflows with approval chains streamline brand governance.

What is your favorite aspect of this product?

Deep analytics offer valuable visibility into audience engagement. Users can track reach, impressions, engagement metrics, follower growth, and more across posts and platforms. Sentiment analysis detects audience sentiment. Competitor monitoring is also available. The actionable insights help guide posting strategy and content refinement. A recent addition is Zoho Social's AI-powered image recognition, which automatically tags images with relevant keywords.

What do you dislike most about this product?

Zoho Social is great for post creation and analytics, but it may not have all the tools that some users expect in an all-in-one marketing platform. Additionally, it may not be the best choice for personal social media management needs.

What recommendations would you give to someone considering this product?

However, for brands, companies, agencies, or public figures looking to enhance their social presence, Zoho Social is an excellent option. Zoho Social can help you manage high-volume posting workflows and analyze engagement to execute successful social strategies. The platform enables impactful social communication that resonates with modern connected audiences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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