Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Client's Interest First
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Visual Analytics

85

Audience Segmentation

85

Dashboards and Reporting

84

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Vendor Support

84

Quality of Features

83

Ease of IT Administration

83

Ease of Customization

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

Benno D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

"Cheap Multiposting Tool for Posts on Social Media

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

The majority of businesses looking to manage their social media accounts should consider using Zoho Social, which is still a very effective social media management tool. How committed you are to social media and whether you require the more sophisticated features that a program like Sprout Social offers will determine whether Zoho Social is the right choice for your company. However, Zoho Social is a program you should definitely look into if you're just looking for something straightforward and useful to manage your social media accounts. the saving of time through the simultaneous publication of posts on all channels.

What is your favorite aspect of this product?

By using Zoho social, one can avoid having to log in to numerous networks. By multiposting, one can quickly achieve a consistent brand image across all channels. The ability to plan and play the post on time is provided by the calendar. We've saved a ton of time by using Zoho Social to create and plan our contributions. The layout makes sense, and finding what you're looking for is simple. The entire analysis is ideal for channel evaluation. The mobile app also runs without a hitch. For us as a business, choosing Zoho Social was influenced by its easy integration with other Zoho software. I consider Zoho Social to be a very effective tool.

What do you dislike most about this product?

The pricing structure is only available as a monthly recurring charge, as it is with almost all online tools right now. Additionally, the pricey Agency Account must be funded in order to use all of its features. The only available language for the help pages is English. Unfortunately, integrating chatbots was not possible in the past; this would be a feature that is highly desirable going forward. Hootsuite's design is a little more appealing to me, but that is purely subjective. The lack of some cutting-edge features found on other platforms may be a drawback of Zoho Social.

What recommendations would you give to someone considering this product?

However, a more specialized platform like Buffer or Sprout Social would offer more cutting-edge features than Zoho Social does. You cannot, for instance, track particular users or create your own hashtags. Although it might not be as feature-rich as other platforms on the market, Zoho Social is still a great option for managing social media accounts.For those who want to plan and manage their social media posts, Zoho Social is a wonderful tool. It is user-friendly and has efficient processes that make it possible to manage all social media activities from a single location. The creation of posts, the comprehensive mediathek.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dennis M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Analyzing Zoho CRM for Small Businesses.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

My time spent with ZOHO CRM as a whole has been extensive, but I'm happy to have stuck with the service for our sales teams in the end.

What is your favorite aspect of this product?

For me, as a self-employed person working in sales, having a reliable and effective mobile app experience is therefore essential. Many CRMs fall short in this regard, as their mobile apps offer so little functionality that they hardly serve any purpose outside of providing access to the desktop version. In contrast, Zoho has done a great job of preserving a substantial subset of the app's original functionality, which played a significant role in my decision to use it.

What do you dislike most about this product?

In order to get the most out of the CRM, some time and effort will need to be invested up front, but this is offset by the app's high degree of customizability.

What recommendations would you give to someone considering this product?

It was immediately helpful with the default settings. Since it's simple to pick up, it's been widely adopted. Fields and formulas can be modified to meet specific requirements with a minimum of fuss. User-defined views and filters are also easily defined and "remembered" for use at subsequent logins.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Edwin R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A must-have tool for social media management

Likeliness to Recommend

8 /10

What differentiates Zoho Social from other similar products?

Zoho Social is fully integrated with the Zoho suite, allowing for easy integration with other Zoho tools such as CRM, Campaigns, and Analytics. It can also measure and analyse social media performance, making it easy to make decisions and improve social media strategy.

What is your favorite aspect of this product?

Zoho Social is that it offers a wide variety of digital marketing tools, such as competitor analysis, post scheduling and rich content. These advanced tools make Zoho Social an excellent choice for those who need to improve their marketing strategy.

What do you dislike most about this product?

A negative aspect of Zoho Social could be the limitation in terms of integration with other non Zoho tools, as some integrations are limited and not available for all third party tools.

What recommendations would you give to someone considering this product?

Zoho Social is also easy to use, meaning users can start using it quickly without a learning curve and offers a wide variety of digital marketing tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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