Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


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Awards & Recognition

Zoho Social won the following awards in the Social Media Monitoring category

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Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Transparent
  • Client's Interest First
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 85

Collaboration

89

Publishing

87

Social Media Channel Integration Inbound

86

Visual Analytics

85

Audience Segmentation

85

Dashboards and Reporting

84

Sentiment Analysis

84

Influencer Identification

82

Competitor Tracking

81

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

87

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Vendor Support

84

Quality of Features

83

Ease of IT Administration

83

Ease of Customization

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Zoho Social Reviews

Islenis V.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Zoho is our brand manager for social networks

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

Zoho Social is an innovative program to manage social networks and where we can manage all the publications and have them controlled in an easy way. Because social networks are the ideal space for our brands, Zoho Social supports us with the effective management of them. I use this program to generate my posts, this offers certain preloaded post templates with which it is possible to generate high-capacity and captivating posts.

What is your favorite aspect of this product?

The most outstanding feature is the publishing calendar, which is an attached calendar that displays an excellent view of all scheduled publications, in addition it also offers us the possibility to choose the date and time of the publications, and then we can comfortably edit the data and the span. So, this is what I like the most, on the other hand, I also like the diagnosis and dashboard of this platform that make it possible for us to understand the performance of the poet, we can see the reports that make it possible for us to understand what is good, and I also like the integration procedure with the popular third-party app.

What do you dislike most about this product?

The ability to collaborate is not up to par, when I try to send a message to a member of my staff to publish it, some colleagues do not link it and, occasionally, they do not, so this is the only thing I do not like about the social network.

What recommendations would you give to someone considering this product?

This social network covers all aspects of social networks such as Twitter, Facebook, Instagram and LinkedIn. It is possible to plan posts with a simple program, this will save me time, also I possess the ability to plan the number of posts I want and Zoho Social's post schedule is simple to use, it will be possible for me to see all the planned posts and I have also been able to change the date/time in case it is necessary.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Excellent product

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Breanna B.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Excellent social media marketing tool.

Likeliness to Recommend

7 /10

What differentiates Zoho Social from other similar products?

I use Zoho Social because it's affordable and flexible enough to meet the needs of businesses of all sizes, and because its user interface is straightforward and intuitive. This is especially true when compared to other social media management tools. scheduling, publishing, tracking engagement, and measuring effectiveness are just some of the many Zoho Social tools available.

What is your favorite aspect of this product?

My efforts to sell on social media with Zoho Social have been well-managed. Among the many issues that Zoho Social may assist fix for businesses are:Time management: I can plan and schedule social media postings in advance with the help of Zoho Social's automated publishing and scheduling tools.Zoho Social's multichannel management features make it easy to oversee several accounts on the same platform, easing my social media management while fostering brand cohesion.Measuring the success of my social media marketing activities with hard data is now possible with the help of Zoho Social's in-depth analytics and performance indicators.

What do you dislike most about this product?

Here are some of Zoho Social's flaws that I didn't like:At times, especially for first-time users who are inexperienced with the site, the user interface might be perplexing or difficult to manage. Slow response times and difficulties reaching a live agent are two of the main issues with customer service.Some social media sites only offer basic functionality: Although Zoho Social is compatible with many different networks, I discovered that certain of its functions were unavailable or severely limited on several of those networks.When it comes to branding and style,

What recommendations would you give to someone considering this product?

I think this software is great for corporations because of its ability to manage several social media accounts and schedule posts in advance. Intuitive design and great support make Zoho Social a breeze to work with. Zoho CRM's simple and clear connectivity with the rest of the Zoho suite is just one example.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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