Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Zoho Corporation

Zoho SalesIQ

Composite Score

7.8 /10

CX Score

8.2 /10

9 Reviews Write a Review

Claim Software

What is Zoho SalesIQ?

Zoho SalesIQ is a platform that can help you boost your sales, support and marketing activities on your business website/application. It identifies visitors visiting your site or accessing your product, keep them engaging with the automation tools and helps you communicate with them via message, audio call, email, etc. SalesIQ also supports you by deploying a high-powered full-time bot that can hold your online business running 24X7.

Analyst Research

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Zoho SalesIQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho SalesIQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 80

Machine Learning

100

AI Tools

100

Search Engine Optimization

API Framework

Customer Journey Modelling

Social Media Analytics

Audience Segmentation

Paid Search Integration

Data Visualization

Conversion Analysis

Customer Value Analysis

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Zoho SalesIQ Screenshots

Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Zoho SalesIQ Reviews

Belle T.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Great software for every department in the busines

Likeliness to Recommend

10 /10

What differentiates Zoho SalesIQ from other similar products?

End user friendly

What is your favorite aspect of this product?

Quick, easy and a great customer service team for daily help

What do you dislike most about this product?

Some of the integration of data can take some time

What recommendations would you give to someone considering this product?

Train on the basics the rest is self explanatory

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adedayo O.

Role: Sales Marketing
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Great tool for website live chat

Likeliness to Recommend

10 /10

What differentiates Zoho SalesIQ from other similar products?

It allows you to engage website visitors live on your website. Help them find solutions faster. It also provides website traffic analysis

What is your favorite aspect of this product?

The rings - leads are placed in different rings on the website based on website viusitor's activities and how long they stay on the website. This helps you identify cold, warm and hot leads

What do you dislike most about this product?

Nothing. It's a great product

What recommendations would you give to someone considering this product?

Great product for engaging and qualifying website leads

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Sukhpreet K.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Simple and Easy tool to track customer journey

Likeliness to Recommend

9 /10

What differentiates Zoho SalesIQ from other similar products?

Easy to capture leads data and can work on the things where we need improvement. Also, one can check the site traffic, customer experience, seamless integration and much more.

What is your favorite aspect of this product?

Perfect for analyzing the whole website traffic and user behavior real time which helps to meet the user specific needs and chance to improve the quality of website which eventually converts in leads or conversions.

What do you dislike most about this product?

Not much but there is sometimes issue in loading, notifications and integration so need to work little bit to improve all the things

What recommendations would you give to someone considering this product?

The UI/UX is mind-blowing and intuitive. Amazing to get the audience engagement journey with their deep insights.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Zoho SalesIQ

What is Zoho SalesIQ?

Company Details

Need Assistance?

Zoho SalesIQ Ratings

95 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Zoho SalesIQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Machine Learning Analyze historical or real-time data using machine learning algorithms to generate insights e.g. prediction, anomaly/event detection, sentiment analysis.

AI Tools AI tools to help predict sales, tactics, and enhanced reporting.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Zoho SalesIQ Screenshots

1673846950184

1673846950183

1673846950373

1673846950686

1673846950213

Zoho SalesIQ Downloads

Borner Corp Case Study

How Zoho uses SalesIQ - Ebook

SalesIQ for customer support

Global Call Forwarding Case Study

HumanOurce Case Study

FundsIndia Case Study

Clements Realtors - Case Study

Zoho SalesIQ Videos

Zoho SalesIQ Reviews

Belle T.

Great software for every department in the busines

Likeliness to Recommend

Pros

Adedayo O.

Great tool for website live chat

Likeliness to Recommend

Pros

Sukhpreet K.

Simple and Easy tool to track customer journey

Likeliness to Recommend

Pros

Feature Ratings

Machine Learning

AI Tools

Search Engine Optimization

API Framework

Customer Journey Modelling

Social Media Analytics

Audience Segmentation

Paid Search Integration

Data Visualization

Conversion Analysis

Customer Value Analysis

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement