Zoho Forms Logo Award Winner Product Badge
Zoho Forms Logo Award Winner Product Badge
Zoho

Zoho Forms

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zoho Forms
8.7 /10

What is Zoho Forms?

Create and share online forms, receive email alerts, and get your team involved to manage your data with Zoho Forms.

Company Details


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Awards & Recognition

Zoho Forms won the following awards in the Online Forms category

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Zoho Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Forms?

5% Negative
8% Neutral
87% Positive

Pros

  • Client Friendly Policies
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 83

Data Analysis and Survey Function

85

Security

84

Drag and Drop Design

83

Mobility

83

Version Management

83

APIs and Integration

82

Electronic Signatures

82

Workflow Automation

82

Field Configuration and Customization

81

State Transformation

80

Vendor Capability Ratings

Average 81

Ease of IT Administration

84

Ease of Implementation

83

Breadth of Features

83

Business Value Created

82

Vendor Support

82

Ease of Data Integration

82

Quality of Features

81

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Usability and Intuitiveness

80

Availability and Quality of Training

79

Zoho Forms Reviews

Akash R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

best form creator

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

I appreciate how adaptable Zoho Forms is. I can set up the form to open a ticket in Zoho Desk or send an email to internal users. I can also alter the design to make it consistent with our business' brand guidelines.

What is your favorite aspect of this product?

I enjoy how quickly I can produce applications and intake forms for my customers and clients. They have all the required fields, including checkboxes, multiple-choice, and phone number. In addition, I can still contact customers while viewing partially saved forms.

What do you dislike most about this product?

Using the more complicated fields required a steep learning curve, which was annoying.

What recommendations would you give to someone considering this product?

It is entirely worthwhile. We use Zoho and are extremely pleased with its adaptability and usability. Every tool functions as intended, and if you watch a few training videos, you'll save time and money.

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Fair

Ankush C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

sophisticated and simple Custom Form Builder

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

With Zoho Forms, creating forms is very easy. Additionally, compared to other tools like Google Forms, you can create sophisticated forms.

What is your favorite aspect of this product?

Everything we require, including CRM, email marketing, chat, accounting, and much more, is available in one convenient location. Additionally, the suite includes some extremely potent reporting and analytics tools that aid in turning all the data and information into insightful and useful reports.

What do you dislike most about this product?

In some time zones, there aren't many options for local or even remote support. Additionally, loading times can occasionally be a little slow.

What recommendations would you give to someone considering this product?

A number of cost-to-range options are offered by the platform. It is really a one-stop shop that benefits both big and small businesses. Constantly updating UI and functionality updates also show that the company pays attention to its clients.

Pros

  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation
  • Caring

Anil T.

  • Role: Industry Specific Role
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Most advanced form builder from zoho

Likeliness to Recommend

9 /10

What differentiates Zoho Forms from other similar products?

The best thing about Zoho is that it lives in a single ecosystem. No need to switch between multiple apps to complete your daily tasks. Seamless integration between Zoho products is the icing on the cake.

What is your favorite aspect of this product?

Useful CRM helps you manage all your zoho apps in one place. Your chats, calendars and sprints are also synced on your mobile device.

What do you dislike most about this product?

The biggest downside is the speed, it freezes from time to time when using all applications, and some features are completely unnecessary for business.

What recommendations would you give to someone considering this product?

I was looking for the best customer feedback tool to make my job simple, quick and easy. I stumbled across Zoho Forms and was immediately impressed with how well they designed the platform and how many integrations they have.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring

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