What is Zoho Desk?
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Desk?
Pros
- Reliable
- Trustworthy
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Workflow Management
Customer Community Management
Intelligent Search
Customer Service Knowledge Management
Multi Channel Support
Analytics and Reporting
Contact Center Integration
Customer Self Service Capabilities
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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People and the Story: The all-new Zoho Desk
Zoho Desk Reviews
Manoj M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Excellent platform for complete business solutions
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Zoho has various products that can be connected to each other and give us complete satisfaction at work, ease of achieving tasks and manage data efficiently.
What is your favorite aspect of this product?
Ability to Integrate between many platforms within this price sector. Efficiently manage tasks and make our work easy
What do you dislike most about this product?
Nothing to dislike here. All good.
What recommendations would you give to someone considering this product?
Everyone should consider this for their business as it provides various tools that you might never thought off. Its a complete package of everything in this world that someone need for their business growth
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Nicolas F.
- Role: C-Level
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jul 2021
Zoho Desk: The Complete Customer Service Solutions
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
When I started using Zoho, it was just for their mailing services. Then, I discovered that they had a complete suite of services and decided to try Zoho Desk, to automate our workflow (sending alerts) and ticketing management. It was easier to create and assign tasks, follow up with them and best of all, have all analytical data via a centralized dashboard.
What is your favorite aspect of this product?
The ability to monitor tickets traffic and overview key support metrics was a game changer for our company. I love this functionality, even more that it is available right away on my mobile device.
What do you dislike most about this product?
It's not a dislike as such, but I would appreciate some additional tutorials for optimal use of all the features. Time tracking should also be available on all plan, in my opinion.
What recommendations would you give to someone considering this product?
Zoho Desk is really comprehensive and if you are looking for an all-in-one solutions, then I would recommend to use it. Best of all, the pricing is really affordable and guess what: you can try for free via the Enterprise trial. Customer service is also very reliable and fast.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andreas N.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jul 2021
Ideal fits our needs in fast response
Likeliness to Recommend
What differentiates Zoho Desk from other similar products?
Fast setup, Cloudbased, easy Mailconnect
What is your favorite aspect of this product?
the cloudbased approach.
What do you dislike most about this product?
for us as a non profit organisation the price is way to high to use it outside of our campaigns
What recommendations would you give to someone considering this product?
Just have a look at it
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy