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Zoho

Zoho Commerce

Composite Score

7.5 /10

CX Score

7.7 /10

13 Reviews Write a Review

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What is Zoho Commerce?

Zoho Commerce contains all the tools you need to build a website, accept orders, track inventory, process payments, manage shipping, market your brand, and analyze your data.

Company Details

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Zoho Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Commerce?

0% Negative

8% Neutral

92% Positive

Pros

Trustworthy
Reliable
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 86

Catalog Management

Reporting and Analytics

Predictive Recommendations

Content Management

Retargeting Capabilities

Order Portal

Order Management

Integrated Search

Payment Processing

Microsite Management

Content Localization

Vendor Capability Ratings

Average 81

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features

Zoho Commerce Reviews

Amir C.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

A fairly stacked E-Commerce platform

Likeliness to Recommend

8 /10

What differentiates Zoho Commerce from other similar products?

Zoho Commerce integrates really well with all their other software tech.

What is your favorite aspect of this product?

Integration is the key to Zoho Commerce.

What do you dislike most about this product?

Nothing for now. They might have too many softwares.

What recommendations would you give to someone considering this product?

It's fantastic. Highly recommend.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Oshane H.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great ecommerce platform for startups

Likeliness to Recommend

10 /10

What differentiates Zoho Commerce from other similar products?

Zoho has an extensive product catalog management system that enables me to create and manage your product catalog with ease, including adding new products, updating existing products, and managing inventory levels.

What is your favorite aspect of this product?

I like that Zoho offers numerous customizable storefront templates. This allows me to easily create beautiful and professional-looking online stores without any design or coding experience by using a variety of pre-built templates.

What do you dislike most about this product?

Pricing model

What recommendations would you give to someone considering this product?

Zoho is an excellent choice for any company looking to launch a successful online store.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoho Commerce

What is Zoho Commerce?

Company Details

Book a Free Demo Today!

Zoho Commerce Ratings

85 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Zoho Commerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Content Localization The solution provides support for multiple languages and currencies.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Zoho Commerce Reviews

Amir C.

A fairly stacked E-Commerce platform

Likeliness to Recommend

Pros

Oshane H.

Great ecommerce platform for startups

Likeliness to Recommend

Pros

Feature Ratings

Catalog Management

Reporting and Analytics

Predictive Recommendations

Content Management

Retargeting Capabilities

Order Portal

Order Management

Integrated Search

Payment Processing

Microsite Management

Content Localization

Vendor Capability Ratings

Business Value Created

Vendor Support

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Quality of Features