Zoho Assist

What differentiates Zoho Assist from other similar products?

This program is a cloud-based solution that allows us to have remote control of each of our company's systems. This program has incredible qualities and functions that make it easy for us to control and manage all the computers that are used for company projects, Zoho Assist is a fantastic program that allows us to have assistance and be a support for the operation of my work, in addition to having a direct and immediate interaction with each of the workers who control these machines by means of voy and video chats.

What is your favorite aspect of this product?

I am very happy to have the help of this program, since it is possible that this is more practical and efficient to carry out the control and administration of technicians very satisfactorily, Zoho Assist is a program that has a long list of options to offer us the most complete work development, among my favorites are the possibilities of remotely assisting my entire system as well as the transfer of the multiple files of our work, that is to say that with the help of this program the productivity of my work does not stop.

What do you dislike most about this product?

The fact that this program is based on the cloud implies having a good internet so that it can be used without any problem, otherwise the program will not run its best version, what I mean is that the program can be very slow and it belies if the internet flow is not constant enough to respond to the demand for the software, the dependency is very high and even somewhat annoying, since it is not possible to enjoy its functions when there are no difficulties with the network.

What recommendations would you give to someone considering this product?

Zoho Assist is one of the programs that will allow you to have a really complete connection with each of your company's computers. It becomes easier to manage through this means when a program offers you the ability to have live chats and recordings of this , as well as the inclusion of assistance, administrators and IT technical support, this program is one hundred percent recommended.

What differentiates Zoho Assist from other similar products?

Zoho assist is a great remote access software which has helped my organization to cope up the difficulties of work from home. Easy to use dashboard, high level connectivity, and unattended access are the best features. Other competitor products lack this features by some extent and are therefore unable to provide the right balance between features and connectivity.

What is your favorite aspect of this product?

The favorite aspects are easy connectivity with the client server when accessed remotely. It gives uninterrupted access when unattended and there is no need to create multiple logins every time. Easy file sharing with the team and across cross function verticals. It syncs very well with other products.

What do you dislike most about this product?

The customer support provided is very slow and takes a while to reach. Sometimes there is a connection issue and it is hard to share screen with low internet bandwidth. It doesn't have any social media connectivity.

What recommendations would you give to someone considering this product?

Excellent product to subscribe. It serves wide range of organization from small to large organizations. All needs are fulfilled. Features are excellent and does great work.

What differentiates Zoho Assist from other similar products?

It does not require any previous installation on the client side, it is easy to use and operate, the support team is attentive and timely to any request you may have.

What is your favorite aspect of this product?

I really like its user interface because it is so organized and easy to understand, Zoho Assist provides a secure means to remotely assist clients and colleagues; it allows me to connect and control the client's PC to help them solve any technical issues related to the internet service. Zoho Assist allows me to screen share, transfer files quickly, I can send messages by chat, while I am active in a session, it also allows me to schedule them; its integration with other zoho tools of daily use, last but not least I like the Android mobile app because it works very well and gives me mobility.

What do you dislike most about this product?

It happens to me constantly that when I am during an active section Zoho Assist slows down the other processes I am running simultaneously with other tools, even does not allow me to perform almost any process on my device, I lose control of it, it is as if it occupies all the resources of my computer, which bothers me a lot because every time it happens I must leave the section to automatically regain control and practically start again, I think it deserves much attention this inconvenience.

What recommendations would you give to someone considering this product?

Zoho Assist allows us to optimize the technical support processes to end users thanks to the facility it provides for remote assistance, it has extensive features in terms of remote desktop that allow us to use all the resources of the assisted team.