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Synacor, Inc.

Zimbra Connect

Composite Score

7.4 /10

CX Score

7.7 /10

10 Reviews Write a Review

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What is Zimbra Connect?

Zimbra, a Synacor product, is an email and collaboration platform that includes contacts, calendar, tasks, instant messaging, and file sharing, plus add-ons such as videoconferencing, document creation, and file storage. Zimbra can be deployed in the cloud, on-premises (private cloud), or as a hybrid service. The Zimbra Business Solution Provider Network offers it as a Hosted Service. Synacor operates a turnkey, fully hosted/managed, and monetized solution for Service Providers.

Company Details

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Zimbra Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zimbra Connect?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration

Zimbra Connect Reviews

Mansoor A.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

connecting people

Likeliness to Recommend

8 /10

What differentiates Zimbra Connect from other similar products?

high availability variety of features robustness ease of connectivity works very well even with low bandwidth

What is your favorite aspect of this product?

connecting people on one platform to share their views and thoughts easy and quick set up navigation panel is very sure friendly

What do you dislike most about this product?

some time it get stuck on windows PC which may require a restart

What recommendations would you give to someone considering this product?

cost installation procedure

Pros

Helps Innovate
Respectful
Performance Enhancing
Efficient Service

Cons

Less Transparent
Slower Product Innovation
Vendor Friendly Policies

Zimbra Connect

What is Zimbra Connect?

Company Details

Need Assistance?

Zimbra Connect Ratings

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zimbra Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Keyboard Mouse Control Host can grant or remove control

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Zimbra Connect Reviews

Mansoor A.

connecting people

Likeliness to Recommend

Pros

Cons

Feature Ratings

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration