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Synacor, Inc.

Zimbra Connect

Composite Score

7.4 /10

CX Score

7.7 /10

10 Reviews Write a Review

Claim Software

What is Zimbra Connect?

Zimbra, a Synacor product, is an email and collaboration platform that includes contacts, calendar, tasks, instant messaging, and file sharing, plus add-ons such as videoconferencing, document creation, and file storage. Zimbra can be deployed in the cloud, on-premises (private cloud), or as a hybrid service. The Zimbra Business Solution Provider Network offers it as a Hosted Service. Synacor operates a turnkey, fully hosted/managed, and monetized solution for Service Providers.

Company Details

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Zimbra Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zimbra Connect?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration

Zimbra Connect Reviews

Amol W.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Best email platform ,practical and easy to use.

Likeliness to Recommend

10 /10

What differentiates Zimbra Connect from other similar products?

Ease of deployment,price,service and report

What is your favorite aspect of this product?

Supports IMAP/POP, CalDAV and CarDAV. Admin Console enables anywhere administration. Integrated antispam & antivirus. Manage end-user features, quotas, storage policies via Class-of-Service (CoS)

What do you dislike most about this product?

Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes.

What recommendations would you give to someone considering this product?

Without a doubt, zimbra mail is the best platform for emails, very practical and easy to use. In addition to its ample storage space, sending many documents and the fast loading even of videos has many complementary tools. It also allows you to access all services.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ashish S.

Role: Consultant
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Good Product!!

Likeliness to Recommend

7 /10

What differentiates Zimbra Connect from other similar products?

Zimbra Connect is easy to use product with many unique features like 1:1 messaging or group messaging, file transfer within the circle, video calling etc.

What is your favorite aspect of this product?

My favorite aspect is file sharing option because in most of the online video conferencing tools file transfer in not there.

What do you dislike most about this product?

UI and UX must be improved because web & video conferencing tools are most used features in any organization now a days.

What recommendations would you give to someone considering this product?

recommended

Pros

Fair
Efficient Service
Respectful
Client Friendly Policies

Cons

Leverages Incumbent Status

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Software that integrates chat, voice and video.

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zimbra Connect

What is Zimbra Connect?

Company Details

Need Assistance?

Zimbra Connect Ratings

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zimbra Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Keyboard Mouse Control Host can grant or remove control

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Zimbra Connect Reviews

Amol W.

Best email platform ,practical and easy to use.

Likeliness to Recommend

Pros

Ashish S.

Good Product!!

Likeliness to Recommend

Pros

Cons

Software that integrates chat, voice and video.

Likeliness to Recommend

Pros

Feature Ratings

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration