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Synacor, Inc.

Zimbra Connect

Composite Score

7.4 /10

CX Score

7.7 /10

10 Reviews Write a Review

Claim Software

What is Zimbra Connect?

Zimbra, a Synacor product, is an email and collaboration platform that includes contacts, calendar, tasks, instant messaging, and file sharing, plus add-ons such as videoconferencing, document creation, and file storage. Zimbra can be deployed in the cloud, on-premises (private cloud), or as a hybrid service. The Zimbra Business Solution Provider Network offers it as a Hosted Service. Synacor operates a turnkey, fully hosted/managed, and monetized solution for Service Providers.

Company Details

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Zimbra Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zimbra Connect?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

Feature Ratings

Average 84

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Average 77

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration

Zimbra Connect Reviews

RAMESH J.

Role: Consultant
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

"User friendly and innovative product! "

Likeliness to Recommend

9 /10

What differentiates Zimbra Connect from other similar products?

Customizable interface and it's collaboration feature

What is your favorite aspect of this product?

Screen sharing and instant messaging specifically at the low network areas is fabulous

What do you dislike most about this product?

Update process needs to be simplified, As it is very complex

What recommendations would you give to someone considering this product?

Fabulous product at affordable cost

Pros

Continually Improving Product
Inspires Innovation
Respectful
Fair

Khaya D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Zimbra Connect from other similar products?

It is affordable and not complicated.

What is your favorite aspect of this product?

The simple interface

What do you dislike most about this product?

The interface is simple but looks outdated, a little improvement can attract a lot of clients

What recommendations would you give to someone considering this product?

It saves money, very affordable.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

herdy r.

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Collaborative computing tool, application packages

Likeliness to Recommend

9 /10

What differentiates Zimbra Connect from other similar products?

excellent collaborative computer program that is composed of emails, calendars, contacts, documents, in the best way to obtain the best possible results, that is, it is a web-based application package that can be implemented as a cloud private on-premises or external cloud storage.

What is your favorite aspect of this product?

I like this excellent tool since it can be said that the security and privacy of the email system, and of the computer system in general, is one of the main concerns for this reason that Zimbra is hosted locally. In addition, it offers in the best possible way a solution with a very efficient level of security.

What do you dislike most about this product?

There is nothing to dislike everything that this tool offers us is very useful and with the best possible results and thus always obtain the achievements that we expect

What recommendations would you give to someone considering this product?

I recommend this platform as it is defined as one of the best leading open source messaging and collaboration solution in the world, trusted by many companies and public sector clients and many end users, in different countries it is a client, server of mail and calendar, and in terms of content and in the style of Gmail in terms of speed that makes it functional in the best way

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Zimbra Connect

What is Zimbra Connect?

Company Details

Need Assistance?

Zimbra Connect Ratings

91 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Zimbra Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Screen Share Ability to share a computer screen for viewing by web conference participants

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Keyboard Mouse Control Host can grant or remove control

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Zimbra Connect Reviews

RAMESH J.

"User friendly and innovative product! "

Likeliness to Recommend

Pros

Khaya D.

Fantastic product!

Likeliness to Recommend

Pros

herdy r.

Collaborative computing tool, application packages

Likeliness to Recommend

Pros

Feature Ratings

File Transfer

Virtual Whiteboard

Audio Conferencing VoIP

Instant Messaging

Facilitator Functions

Screen Share

Application Share

Audio Controls

Audio Conferencing Call in Bridge

Video Conferencing

Keyboard Mouse Control

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of IT Administration