Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

SmartBear Software

Zephyr

Composite Score

7.0 /10

CX Score

7.1 /10

25 Reviews Write a Review

Claim Software

What is Zephyr?

Software Testing As Agile As You Need It to Be Spend less time testing and more time building. From agile development to predictive analytics, you'll achieve full Continuous Testing Agility.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zephyr won the following awards in the Test Management category

Filter By

1 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

2 Top Rated Features

2022

Zephyr Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zephyr.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

1
Since last award

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zephyr?

11% Negative

2% Neutral

87% Positive

Pros

Respectful
Friendly Negotiation
Acts with Integrity
Transparent

Feature Ratings

Average 76

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Average 72

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Zephyr Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Amazing tool loaded with features

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

rupa S.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use.Great features

Likeliness to Recommend

8 /10

What differentiates Zephyr from other similar products?

powerful test management tool. We used it forsome time and them moved to a different product which made us realise that Zephyr was much better than a lot of other test management tools in the market.

What is your favorite aspect of this product?

Test case creation and report generation

What do you dislike most about this product?

Audit management needs to improve .For example if i update a testcase in a later run it updates the test casein all the runs and not only that run .

What recommendations would you give to someone considering this product?

This is a great tool for someone whohas a clear use case and test case flow. It has breadth of features but they need to be adaptableto your flow.

Pros

Performance Enhancing
Unique Features
Efficient Service
Effective Service

Suneel K.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

It is a very good platform

Likeliness to Recommend

7 /10

What differentiates Zephyr from other similar products?

Zephyr is a very tool for testing side we can link testcases that product.

What is your favorite aspect of this product?

I like mostly tracking and using this site

What do you dislike most about this product?

I did not dislike anything from my side it is good for me.

What recommendations would you give to someone considering this product?

It is a user friendly product u can use this one u can gain much knowledge in this product

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Zephyr

What is Zephyr?

Company Details

Need Assistance?

Awards & Recognition

Zephyr Ratings

80 Likeliness to Recommend

1 Since last award

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Zephyr?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Test Planning Build test cycles and phases, define milestones to coordinate dependencies and releases, and then assign resources to execute the planned tests.

Artifact Traceability Trace testing artifacts, such as test cases and scripts, forward to test runs and issues that need to be fixed, and backwards to the functional and non function

Test Data Management Secured management and access of test data.

Test Script Editor Write and modify test scripts in a scripting languge (e.g. VBScript, JavaScript, Python) within a coding editor.

Analytics and Reporting Aggregated visual reporting of testing progress, results and insights through real-time, dynamic dashboards with customizable reporting widgets.

Test Run Workflow Manager Script, configure, execute and manage automated testing workflows, including parallel testing.

Regulatory Compliance Templated test cases for regulatory requirements and industry guidelines (e.g. GAMPS, SOX, HIPAA, OWASP, ISO)

Test Case Generator Automatically generate test cases directly from requirements, the source code, recordings of user actions, and visual and graphical workflows and models.

Artifact Management Test artifacts can be readily created, reused, moved, and managed in a structured format, such as folder, heirarchical, and context-driven formats.

ALM Integration Real-time integration with 3rd party ALM and other software delivery tools such as Build, Deploy, Test and Requirements Management.

Audit Log Complete record of all changes made to entities within the test management solution. Teams can monitor and trace every change.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zephyr Reviews

Amazing tool loaded with features

Likeliness to Recommend

Pros

rupa S.

Easy to use.Great features

Likeliness to Recommend

Pros

Suneel K.

It is a very good platform

Likeliness to Recommend

Pros

Most Popular Zephyr Comparisons

Azure DevOps

Selenium

Postman

Parasoft DTP

TestRail

OpenText Software Delivery Management

1
Since last award

2
Since last award

Feature Ratings

Test Planning

Artifact Traceability

Test Data Management

Test Script Editor

Analytics and Reporting

Test Run Workflow Manager

Regulatory Compliance

Test Case Generator

Artifact Management

ALM Integration

Audit Log

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support