What is Zendesk for Customer Service?
Connect people, knowledge, and AI across every channel with the Resolution Platform that automates what slows you down and continuously improves with every interaction. Zendesk's customer service solution provides everything you need to deliver exceptional support and effective resolutions, ensuring a seamless experience for your team and your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
93 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Customer Service?
Pros
- Respectful
- Reliable
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Customer Service Reviews
Faical A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2021
Wonderful product
Likeliness to Recommend
What differentiates Zendesk for Customer Service from other similar products?
The ease of the use
What is your favorite aspect of this product?
Calls and tickets are together
What do you dislike most about this product?
So good so far
What recommendations would you give to someone considering this product?
That he will never regret using it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
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Maria M.
- Role: Operations
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
Easy to set up and good configuration posibilities
Likeliness to Recommend
What differentiates Zendesk for Customer Service from other similar products?
That it integrates just in one place multichannel tools, and has a great amount of integrations in their marketplace
What is your favorite aspect of this product?
How easy is to use
What do you dislike most about this product?
Some features are a little bit old-fashioned and they need to improve them
What recommendations would you give to someone considering this product?
If it's your firt time with a CRM, this is the best option. They have a big community who you can talk to and ask them for advice if you need to.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
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Supriya T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easy to integrate and worthy customer support tool
Likeliness to Recommend
What differentiates Zendesk for Customer Service from other similar products?
- Its customer service - Presales and post sales service - Is feasible and compatible enough to integrate with any social applications - It helps in answering customer queries from anywhere and in most easy manner - Triggers it has to offer - Commenting is very easy - Highly productive because of its features
What is your favorite aspect of this product?
-Presales and post sales support . Before going for this product , we have interacted with pre sales teams many time. It all started with demo and later we were given a trial pack with all the features in active state. we explored the application , connected with support team and got clarified all our queries. They answered all our queries and shown ed the importance of customer support tool. The kind of value it adds to your business is something I still enjoy using it . Because it makes your job very easy as it can easily connect to any 3rd party or social applications. - Response time is high , as a result productivity increases.
What do you dislike most about this product?
While integrating with social account , we have to work hard with support team. Integrating of some social accounts is not a easy affair
What recommendations would you give to someone considering this product?
If you are developing a application and you foresee heavy traffic coming to you regarding the most tiniest to most complex thing in the form of tickets , in the form of comments, then you must have it to reply back to customers
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Caring
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