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Zapier Logo Award Winner Product Badge
Zapier

Zapier

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zapier
8.7 /10

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 81

Real-Time Integration & CDC

84

iPaaS

83

Exception Handling and Notifications

82

Data Virtualization

82

Batch Integration

81

Synchronization and Replication

81

Administrative Features

81

Data Security

81

Pipeline Orchestration & Workflow

80

Data Quality Profiling and Cleansing

80

Multi-Channel Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Quality of Features

83

Breadth of Features

82

Ease of Data Integration

82

Business Value Created

82

Ease of Customization

81

Usability and Intuitiveness

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Vendor Support

78

Availability and Quality of Training

77

Zapier Reviews

Caleb J.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Integrate Anything with Anything without code!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

To be honest, I don't know of any product that does what Zapier does. It can integrate almost anything with almost anything else.

What is your favorite aspect of this product?

the fact that I can build back end tools without coding.

What do you dislike most about this product?

The time it takes to set up/test.

What recommendations would you give to someone considering this product?

Stay organized and plan well and the implementation will be easy.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Eduardo B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Zapier makes life easier

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I've never used anything similar, Zapier was a delight to connect different apps

What is your favorite aspect of this product?

Enables workers with less technical knowledge to create advanced and automatic connections between different apps.

What do you dislike most about this product?

There isn't any particular thing I dislike about it, it does the job.

What recommendations would you give to someone considering this product?

If you need to connect different SaaS this app is for you, it will save you tons of hours of manual work if used.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Eleanora M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

It makes integration and automation a breeze.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

The business challenge I'm tackling is to construct a dashboard for product consumption in Google Sheets. Because the data for product usage comes from Posthog, a data pipeline is required to transmit the data to Google Sheets. It provides a wide range of default templates, which I appreciate because they have helped me become more productive over time. When it comes to logistics, it's a godsend because instead of having to make different connections across numerous systems, I can consolidate everything into one.

What is your favorite aspect of this product?

It's simple to use and allows me to automate activities across many online applications that I use on a daily basis; I can construct Zaps between apps; and I save a lot of time by automating numerous manual operations that I wouldn't perform in a day. Zapier makes it really simple to link with numerous online apps; they have a massive library of suitable integrations that function beautifully inside the UI; I love the fact that I can build conversions from my CRM and send them to Google Ads; it's amazing and requires no coding.

What do you dislike most about this product?

On rare occasions, zaps have stopped working and there is no way for me to know until I check into my account to verify for myself; some kind of notice would be useful. Some programs are not totally interoperable or do not have full API interfaces with other apps; the price is also often difficult to swallow, but it makes sense given the complexity the tool solves.

What recommendations would you give to someone considering this product?

When Zapier detects and channels pertinent material from alias inboxes to the correct audience, it improves reaction times and problem resolution for our business. It's a terrific resource for automating and sending vital warnings to the proper individuals and channels within our business, and it's useful across the Google environment, particularly Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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