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Xero Logo Award Winner Product Badge
Xero Inc

Xero

8.7 /10
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Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

85 Likeliness to Recommend

1
Since last award

94 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

85

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cost Revenue Tracking

82

Cash Flow Management

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Ease of IT Administration

85

Usability and Intuitiveness

85

Ease of Implementation

85

Quality of Features

85

Ease of Data Integration

85

Business Value Created

84

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Xero has been instrumental to my financial success

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero's wide range of features greatly facilitates the accounting and business management of my company. Expenses, receipts, inventory and more can be managed according to our company's needs through customizable reports.

What is your favorite aspect of this product?

Billing data, collections, online payments, cash flow, tax calculations and journal entry information are just a few of the time-saving tools. Xero has made it easy to track and record the company's financial results.

What do you dislike most about this product?

It took me a long time and many readings of help articles to figure out how to use all of its features.

What recommendations would you give to someone considering this product?

Features such as the ability to quickly integrate data for cost and payroll control, generate journal entries and reconcile bank accounts have made my job much easier. We can recommend it because our financial situation has improved significantly since its use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Natalie M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and implement, reporting needs work

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

Ease of use

What is your favorite aspect of this product?

The intuitiveness, makes training new staff very easy

What do you dislike most about this product?

Bespoke reports are not easy to set up and access

What recommendations would you give to someone considering this product?

Make sure your bank will link with Xero.

Pros

  • Reliable
  • Respectful
  • Caring
  • Saves Time

Cons

  • Security Frustrates
  • Commodity Features
  • Charges for Enhancements
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Does the job, but no phone support

Likeliness to Recommend

8 /10

Pros

  • Saves Time
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Cons

  • Commodity Features

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