What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
94 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Reconciliation
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Alex H.
- Role: Finance
- Industry: Apparel
- Involvement: Vendor Management and Renewal
Submitted Mar 2021
Easy to use. Recommend to all businesses
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use. Only thing I’d say is it lacks management accounting properties as much as the others. But I don’t use this
What is your favorite aspect of this product?
Bank Feeds and easy reconciliation
What do you dislike most about this product?
That credit notes can’t be seen when reconciling a payment from the bank to an invoice
What recommendations would you give to someone considering this product?
How easy it is to use. We recommend all of our clients to this
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Alison H.
- Role: Finance
- Industry: Agriculture
- Involvement: End User of Application
Submitted Mar 2021
Enjoyable & intuitive bookkeeping software
Likeliness to Recommend
What differentiates Xero from other similar products?
The main difference that Xero offers from other similar products is their willingness to work with companies in the cannabis industry, as long as they abide by state regulations.
What is your favorite aspect of this product?
I liked the intuitiveness of the accounts payable tracking system. It was easy to break down due dates and track check payments.
What do you dislike most about this product?
The version of Xero that I was using made annual reporting difficult to complete. I had the sense that Xero was more of a bookkeeping software and less of a full-blown accounting system.
What recommendations would you give to someone considering this product?
Plan ahead and work with customer service agents to ensure that you have all of the tools needed for end of year reporting requirements.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Rosy O.
- Role: Finance
- Industry: Apparel
- Involvement: Initial Implementation
Submitted Feb 2021
Easy to use, customizable, amazing rec features
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero allows you to manage fixed assets that can't be managed with other softwares. Xero makes you import records and transactions from the software quizbooks online using a conversion tool. The dashboard is more than clear and following very easy steps it's possible to connect bank accounts, reviewing transactions and managing bills or similar.
What is your favorite aspect of this product?
Dashboard and reconciliation features
What do you dislike most about this product?
It's recommended for small businesses so it is not efficient as other competitor of the sector.
What recommendations would you give to someone considering this product?
None I think this software is amazing. It's easier to use compared to other software on the market and if you have transactions or data to be uploaded from other software Xero makes it very easy.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy