Wix Logo
Wix Logo
Wix.com, Inc

Wix

Composite Score
7.8 /10
CX Score
8.1 /10
Category
Wix
7.8 /10

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details


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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative
11% Neutral
85% Positive

Pros

  • Efficient Service
  • Acts with Integrity
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Design Optimization

85

Graphics Editing

85

Import and Export Capabilities

83

Generative Design

82

Content Library

81

Accessibility Checks

79

Collaboration Tools

79

Multi-Device Support

79

Multi-Need Content Support

75

Vendor Capability Ratings

Average 78

Business Value Created

81

Ease of Implementation

81

Ease of Customization

81

Usability and Intuitiveness

81

Quality of Features

81

Ease of IT Administration

80

Breadth of Features

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

77

Vendor Support

73

Availability and Quality of Training

70

Wix Reviews

Camie M.

  • Role: Information Technology
  • Industry: Government
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2025

Great product. Easy to use!

Likeliness to Recommend

7 /10

What differentiates Wix from other similar products?

It’s easier to use and more hands on.

What is your favorite aspect of this product?

The flexibility it offers.

What do you dislike most about this product?

Customer service takes a bit.

What recommendations would you give to someone considering this product?

To follow instructions carefully.

Pros

  • Efficient Service
  • Fair
  • Altruistic
  • Acts with Integrity

Cons

  • Less Reliable
  • Wastes Time
  • Less Performance Enhancing

Megha B.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for building website for beginners.

Likeliness to Recommend

7 /10

What differentiates Wix from other similar products?

We can create website which provide wide variety to the user

What is your favorite aspect of this product?

We don't need to have the knowledge of codes to use this to build website

What do you dislike most about this product?

There is no flexibility while integrating with 3rd party app

What recommendations would you give to someone considering this product?

Explore the Unpaid version before using the premium version

Pros

  • Efficient Service
  • Respectful
  • Fair
  • Performance Enhancing

Cons

  • Vendor Friendly Policies
  • Leverages Incumbent Status

Deepanshu R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Good Alternate for Canva

Likeliness to Recommend

7 /10

What differentiates Wix from other similar products?

Its very easy to use and highly customizable, also can build website without coding knowledge

What is your favorite aspect of this product?

Website building is very easy

What do you dislike most about this product?

very limited flexibility with other apps.

What recommendations would you give to someone considering this product?

Try to explore free version first instead of premium

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing