What is Whatfix?
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
2
Since last award
86 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Whatfix?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Process Flows
Help Screens
Analytics and Reporting
Content Management
Content Creation
Contextual Guidance
Dashboard
Lightweight Automation
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Whatfix Reviews
Lee G.
- Role: Vendor Management
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2022
Leading the way in Digital Adoption technology
Likeliness to Recommend
What differentiates Whatfix from other similar products?
Whatfix are constantly improving their product with key features and lots of this is influenced directly, by ME! They listen to what I want/need the Whatfix product to be able to do and take product improvement requests very seriously for additions to their roadmap. This is an extremely client-centric vendor and I've had no less than 30 feature enhancements that I've requested directly that have been implemented into the product as it is today. The Whatfix support team is OUTSTANDING and far surpasses any organisations support model that I've worked with previously.
What is your favorite aspect of this product?
The flexibility! If you can think of something...in most cases, Whatfix can help you achieve it. Being a very creative thinker and someone that likes to innovate, I didn't think a lot of my ideas could be brought to life using a Digital Adoption tool...I was very pleasantly surprised! Being able to work WITH Whatfix to improve the experience of using their application for MY internal customers also helps make the product stronger and more feature-rich. We have grown together hugely over the past 4.5 years and have a mutually beneficial relationship.
What do you dislike most about this product?
The Whatfix Dashboard (Administration Console) could still use some UI and Quality of Life improvements when it comes to managing and organising content, but I'm (and I'm sure other clients of theirs) are working with them to make significant improvements to this area of the application across 2022. Everything work as required. It could be a little more fluid though and provide a deeper level of content life-cycle management capabilities than we currently see today.
What recommendations would you give to someone considering this product?
Think about how a Digital Adoption tool can fit into your existing technology stack and how something like Whatfix can compliment other tools you may already have in place (LMS, CMS platforms etc.). Whatfix is a great tool for 'the next steps' of an onboarding course(s) you might have in an LMS platform for example, once your users are live in the system and require in-the-moment, on-screen assistance. Think about what happens when you need help. The support is second-to-none!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeffrey S.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Great product with fantastic and personal service.
Likeliness to Recommend
What differentiates Whatfix from other similar products?
I felt valued as a customer and cared for.
What is your favorite aspect of this product?
It's very capable but I was continually blown away by the support.
What do you dislike most about this product?
Some parts of the content creation modules were very effective but not so intuitive.
What recommendations would you give to someone considering this product?
Strap in, let them guide you and be prepared to find yourself treated well and feeling valued.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Neil D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2022
Great Product - Makes Adoption Easy
Likeliness to Recommend
What differentiates Whatfix from other similar products?
The friendliness and knowledge of the Whatfix team
What is your favorite aspect of this product?
The ease of creating or editing content
What do you dislike most about this product?
Unsure, I haven't had much issues with the product so far
What recommendations would you give to someone considering this product?
Get a demonstration of the product and ask for a proof of concept, it will be time well spent
Pros
- Reliable
- Efficient Service
- Continually Improving Product
- Performance Enhancing
Cons
- Less Generous
- Under Delivered