Webex Meetings Logo Award Winner Product Badge
Webex Meetings Logo Award Winner Product Badge
Cisco Systems

Webex Meetings

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Webex Meetings
8.9 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

2% Negative
4% Neutral
94% Positive

Pros

  • Fair
  • Helps Innovate
  • Reliable
  • Trustworthy

Feature Ratings

Average 83

Video Conferencing

85

Audio Conferencing VoIP

85

Screen Share

83

Audio Controls

83

Facilitator Functions

83

Audio Conferencing Call in Bridge

82

Instant Messaging

82

Virtual Whiteboard

82

Keyboard Mouse Control

81

File Transfer

81

Application Share

81

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

83

Breadth of Features

82

Ease of IT Administration

82

Quality of Features

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Ease of Customization

80

Webex Meetings Reviews

Laoise R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"A great tool for online meetings"

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

What makes this software unique is that it introduces a brand new method of producing and disseminating interactive content. Webex makes it simple to communicate with people all over the world with services like online meetings, video chats, and file sharing.

What is your favorite aspect of this product?

It has a lot of the same features as Microsoft's Teams and works just as well, so it's a terrific option. That's a really nice product that Cisco put out. There was no problem when I was online with hundreds of others sharing footage for a commercial picture shoot. When we tried calling in a crew to help, the line went dead. This is the thing I always reach for when I need to stay at the workplace late.

What do you dislike most about this product?

This program serves my needs and the needs of the majority of the businesses with which I am associated perfectly.

What recommendations would you give to someone considering this product?

Webex's user interface is intuitive, and it works nicely with other apps (like Outlook), thus I would recommend it. Webex's mobile app is excellent.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Cindy L.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Excellent platform for virtual business meetings.

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Assist me in holding more professional meetings and not limiting myself to the level of contact that my colleagues have. I can simply demonstrate the processes I use step by step, and they grasp what I show them. Cisco Webex Meetings enables you to record and share the areas that are important to later consult and show the members who were unable to attend. It is ideal to take a detection of all the highlights of a meeting through the transcript, and it is preferable to search for information in recordings between those already made.

What is your favorite aspect of this product?

Cisco Webex Meetings is one of the network video conferencing tools that has grown in popularity in recent years; it is one of the most important professional tools for making video calls to any user registered on the platform, as long as it has the ability to replicate information, send and receive files quickly, and with confidence that the data can be used. I appreciate Cisco Webex Meetings because it simplifies the organizing of our online meetings; I can organize meetings ahead of time and start them promptly utilizing screen sharing; and you can communicate with teams who utilize their messaging system and exchange records.

What do you dislike most about this product?

I honestly have no criticisms regarding this platform. Since I've been using this program, my experience with its implementation has been excellent; the meetings are secure in every manner, from start to end, and there have been no variations that have affected my work with work teams and customers.

What recommendations would you give to someone considering this product?

I recommend Cisco Webex Meetings for its ease of use from any location or device; it is wonderful to schedule and start meetings online; it is wonderful to share and display all the information between the collaborators of the work teams; this makes the meetings extremely productive, and communications are progressing at an excellent level. Despite the fact that it takes a monthly expenditure, it is relatively accessible based on the needs of each company and customer, and it provides assistance that can reply swiftly to any queries.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kevin R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Webex Meetings is my collaborative tool

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

When I need to work with a team utilizing different devices, send messages, make phone calls, host meetings, or join existing ones, I turn to Webex Meetings. As a unified and user-friendly platform, Webex Meetings facilitates communication across a wide range of channels and devices. With this solution, you may easily switch between different methods and devices, creating a seamless hybrid workflow.

What is your favorite aspect of this product?

Webex Meetings's product can be tailored to meet the needs of businesses of varying sizes and complexity. Quickly set up and host one-on-one or small group calls or meetings. Once the scheduling process is in place, it's easy to host events with dozens or even hundreds of participants. No matter what platform or method they use to join, participants will experience the same user interface and set of features.

What do you dislike most about this product?

If I had to highlight some negative points, it would be that the support module is outdated. Also, the training module is outdated and this makes it difficult for people with no previous experience to catch up.

What recommendations would you give to someone considering this product?

I've only ever experienced one unsuccessful Webex Meeting because of an unexpected outage. Our CEO was giving a keynote address at a Townhall meeting when this occurred. There wasn't much room for error, and just minutes into the keynote, something went wrong at a regional DC. A quick fix was all that was needed, but the incident made a lasting effect on the company's top brass. However, Cisco provided a root cause investigation in less than 24 hours, restoring my faith in their ability to consistently provide a high-quality service.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Saves Time

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