Vocalcom

Vocalcom Cloud-based Contact Center

Manage all your customer conversations in one place, no matter what the source - phone, web, email, text message, or social media, so sales and service reps can increase sales and offer fast, helpful customer service. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers.

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Composite Score

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CX Score

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Emotional Footprint

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Likeliness to Recommend

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Reviews

Vocalcom Cloud-based Contact Center Product Scorecard

The scores above are a summary of a comprehensive report available for this product, aggregating feedbacking from real IT professionals and business leaders.

Vocalcom Cloud-based Contact Center has a product scorecard to explore each product feature, capability, and so much more.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

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