Self Service Cloud Services

Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Performance Monitoring Management

Provide visibility into & control over the performance of servers/VMs, network, storage

Cloud Migration

Migration of applications and workloads to cloud.

Cloud SLA Management Governance

Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity

Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud Analytics and Reporting

The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Orchestration and Workflow Management

Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Application Release Automation

Continuously manage the release and maintenance of applications.

Cloud Integration

Includes real-time data integration, APIs, and data quality.

Capacity Management

Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.