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VanillaSoft Logo
Vanilla Soft

VanillaSoft

8.3 /10
Category
VanillaSoft
8.3 /10

What is VanillaSoft?

Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.

Company Details


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Awards & Recognition

VanillaSoft won the following awards in the Sales Engagement Platforms category

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VanillaSoft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on VanillaSoft.

88 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love VanillaSoft?

2% Negative
3% Neutral
95% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 81

Call Management

87

Dialer Integration

87

Next-Best-Action Recommendations

85

Workflow Automation

84

Sales Analytics

84

E-Mail Campaign Management

82

E-Mail Integration

81

Conversation Coaching

80

Internal Sales Collaboration

79

Pipeline Management

78

Omnichannel Campaign Management

75

Vendor Capability Ratings

Average 82

Vendor Support

86

Quality of Features

85

Ease of IT Administration

84

Business Value Created

83

Breadth of Features

83

Ease of Implementation

83

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of Customization

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

VanillaSoft Reviews

Kaitlyn W.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

VanillaSoft is an easy-to-use CRM

Likeliness to Recommend

8 /10

What differentiates VanillaSoft from other similar products?

In less than a day, I was able to train my team to use Vanilla Soft and they are as excited as I am about how easy it is to use. After prolonged use, it becomes automatic and we find ourselves using it daily. Excellent customer service too; They were instrumental in simplifying the implementation process for us. The fact that it works with all of our clients is an added bonus.

What is your favorite aspect of this product?

Our favorite feature is the flexibility to tailor it to our specific needs and track results effortlessly. The ability to enter and exit a record with a few clicks and page views is something we really appreciate. We prioritized finding a solution that would reduce the time it takes to enter results and update records. Vanillasoft was the fastest of all the options we tested.

What do you dislike most about this product?

If it could be opened in batches instead of one at a time, it would be much easier to duplicate data or compare information in case a SDR has problems. Finding a simple and agile platform that can handle calls and log updates is a big challenge.

What recommendations would you give to someone considering this product?

Unlike other systems, this one actually benefits your team instead of creating more work for them. Works great for Biz Dev teams looking to make connections. The team was able to make good use of it and the platform has a very high "successful" adoption rate, because it lacks many CRM-type features that are not essential to Biz Dev operations.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

James T.

  • Role: Human Resources
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Strong client-facing CRM with a lot of features

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

With VanillaSoft's centralized platform for tracking and prioritizing leads, sales organizations can better manage leads and direct their reps' efforts toward the most promising possibilities.

What is your favorite aspect of this product?

The VS interface makes it simple to generate unique result codes and programs, and to configure unique callbacks and codes for one's own business and advertising purposes. Extremely intuitive and easy to use, even for those who have little experience with CRMs.

What do you dislike most about this product?

I wish there was more rigorous screening of some server-generated leads. Also, it would be nice if the automatic texts could be modified, so that prospects weren't receiving generic messages.

What recommendations would you give to someone considering this product?

The elimination of various issues has been very useful because it has made the interaction between the window and the dialer, as well as the many other windows an agent must have open, much more seamless.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Jasmine M.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

VanillaSoft is a great and highly practical CRM

Likeliness to Recommend

9 /10

What differentiates VanillaSoft from other similar products?

I enjoy that I can send and receive texts and emails without leaving the portal. Don't let my leads get disorganized. I am able to distinguish between excellent and bad leads and then pursue the good ones.

What is your favorite aspect of this product?

Thanks to Vanillasoft, I've been able to expand my company. The visuals are fantastic. It's quite simple to use. When compared to other CRMs, this one was simple to use and understand right from the get. We feed leads into VS, then make outbound calls and handle any necessary follow-up.

What do you dislike most about this product?

Separate dialer is probably my single biggest complaint. Basically not a problem. However, there is one minor detail that I would alter. It's more suited as a calling tool than a customer relationship management system. You'll require a supplementary customer relationship management system.

What recommendations would you give to someone considering this product?

Better leads generated, and more client information needed for improved support. The ability to quickly access calls and client data. Very efficient and simple to use. Information for customers and phone calls can be updated automatically.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Client Friendly Policies

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