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VanillaSoft
What is VanillaSoft?
Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love VanillaSoft?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Feature Ratings
Dialer Integration
Call Management
Next-Best-Action Recommendations
Workflow Automation
Sales Analytics
E-Mail Campaign Management
Conversation Coaching
E-Mail Integration
Pipeline Management
Internal Sales Collaboration
CRM Integration
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Vendor Support
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
VanillaSoft Reviews
James T.
- Role: Human Resources
- Industry: Entertainment
- Involvement: End User of Application
Submitted Oct 2023
Strong client-facing CRM with a lot of features
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
With VanillaSoft's centralized platform for tracking and prioritizing leads, sales organizations can better manage leads and direct their reps' efforts toward the most promising possibilities.
What is your favorite aspect of this product?
The VS interface makes it simple to generate unique result codes and programs, and to configure unique callbacks and codes for one's own business and advertising purposes. Extremely intuitive and easy to use, even for those who have little experience with CRMs.
What do you dislike most about this product?
I wish there was more rigorous screening of some server-generated leads. Also, it would be nice if the automatic texts could be modified, so that prospects weren't receiving generic messages.
What recommendations would you give to someone considering this product?
The elimination of various issues has been very useful because it has made the interaction between the window and the dialer, as well as the many other windows an agent must have open, much more seamless.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Inspires Innovation
Jasmine M.
- Role: Human Resources
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2023
VanillaSoft is a great and highly practical CRM
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
I enjoy that I can send and receive texts and emails without leaving the portal. Don't let my leads get disorganized. I am able to distinguish between excellent and bad leads and then pursue the good ones.
What is your favorite aspect of this product?
Thanks to Vanillasoft, I've been able to expand my company. The visuals are fantastic. It's quite simple to use. When compared to other CRMs, this one was simple to use and understand right from the get. We feed leads into VS, then make outbound calls and handle any necessary follow-up.
What do you dislike most about this product?
Separate dialer is probably my single biggest complaint. Basically not a problem. However, there is one minor detail that I would alter. It's more suited as a calling tool than a customer relationship management system. You'll require a supplementary customer relationship management system.
What recommendations would you give to someone considering this product?
Better leads generated, and more client information needed for improved support. The ability to quickly access calls and client data. Very efficient and simple to use. Information for customers and phone calls can be updated automatically.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Client Friendly Policies
Abigail (Abby) M.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2023
Love this system, only a few small drawbacks.
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
The intuitive nature of the system. It is set up in a way that everything is where you would think it would be. I train all of our employees on VanillaSoft and it is always so easy to explain and to use. Everything is so seamless.
What is your favorite aspect of this product?
How easy it is to manage data and look up records. The ability to search for any piece of data and find matching records makes my job so much easier.
What do you dislike most about this product?
The lack of caller side dashboard information. Our caller can only see the past 48 hours of call records and sometimes that’s not enough so we have to use a different system.
What recommendations would you give to someone considering this product?
Do it! It will make your callers so much more productive and efficient.
Pros
- Caring
- Respectful
- Helps Innovate
- Enables Productivity
