UserWay Customer Reviews 2026 | Digital Accessibility Platforms

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UserWay

Composite Score

7.8 /10

CX Score

8.1 /10

27 Reviews Write a Review

Claim Software

What is UserWay?

UserWay’s solutions make WCAG & ADA compliance easier from day one, and every single day thereafter.

Company Details

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UserWay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserWay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserWay?

3% Negative

6% Neutral

91% Positive

Pros

Trustworthy
Caring
Saves Time
Respectful

Feature Ratings

Average 81

Maintenance

Reporting and Analytics

Multiple Language Support

Accessibility Profiles

Compliance

Automatic Evaluation Tool

Content Tracker

Compliance Audits and Certification

Color & Display Tracker

Navigation Tracker

Multiple Endpoint Support

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

UserWay Reviews

Stephen P.

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates UserWay from other similar products?

Userway has a simple interface.

What is your favorite aspect of this product?

Userway provides access to the 20% of the population with disabilities.

What do you dislike most about this product?

I dislike nothing about it.

What recommendations would you give to someone considering this product?

It's worth it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Nivina J.

Role: Student Academic
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy implementation and all in one solution.

Likeliness to Recommend

8 /10

What differentiates UserWay from other similar products?

Ease of implementation

What is your favorite aspect of this product?

All in one tool

What do you dislike most about this product?

Pricing structure

What recommendations would you give to someone considering this product?

Worth implementing

Pros

Efficient Service
Inspires Innovation
Respectful
Appreciates Incumbent Status

JAKE Z.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2023

Fantastic product, Easy to use

Likeliness to Recommend

9 /10

What differentiates UserWay from other similar products?

Operational efficiencies can be capitalized

What is your favorite aspect of this product?

Saves time

What do you dislike most about this product?

implementation hassles

What recommendations would you give to someone considering this product?

give it a try, even through implementation replacing legacy software was difficult, userway is worth it

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

UserWay

What is UserWay?

Company Details

Need Assistance?

UserWay Ratings

88 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love UserWay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Multiple Language Support Support of multiple languages, including double-byte languages.

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

UserWay Reviews

Stephen P.

Fantastic product!"

Likeliness to Recommend

Pros

Nivina J.

Easy implementation and all in one solution.

Likeliness to Recommend

Pros

JAKE Z.

Fantastic product, Easy to use

Likeliness to Recommend

Pros

Feature Ratings

Maintenance

Reporting and Analytics

Multiple Language Support

Accessibility Profiles

Compliance

Automatic Evaluation Tool

Content Tracker

Compliance Audits and Certification

Color & Display Tracker

Navigation Tracker

Multiple Endpoint Support

Vendor Capability Ratings

Business Value Created

Ease of Customization

Ease of Implementation

Quality of Features

Breadth of Features

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Product Strategy and Rate of Improvement