UserGuiding Logo
UserGuiding Logo
YNOT Partners INC.

UserGuiding

7.1 /10
Category
UserGuiding
7.1 /10

What is UserGuiding?

UserGuiding improves product adoption rates through 'no coding needed' interactive user onboarding flows. With this simple lightweight tool, just about anyone can quickly create step-by-step product walkthroughs on-screen. UserGuiding comes with great analytics as well to track the performance of walkthroughs, tours, tutorial popups, and more to help create personalized experiences.

Company Details


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Awards & Recognition

UserGuiding won the following awards in the Customer Success category

UserGuiding Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UserGuiding.

81 Likeliness to Recommend

60 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UserGuiding?

20% Negative
10% Neutral
70% Positive

Pros

  • Client's Interest First
  • Generous Negotitation
  • Transparent
  • Friendly Negotiation

Cons

  • Slower Product Innovation
  • Less Inspiring
  • Less Effective Service

Feature Ratings

Average 77

Onboarding Workflow Management

85

Onboarding Portal

81

Customer Scorecards

79

Onboarding Collateral Management

79

Account Health Tracking

75

Centralized Note Taking

75

Surveys and Polling

75

Reporting and Analytics

70

CRM Integration

67

Vendor Capability Ratings

Average 77

Ease of Implementation

89

Ease of IT Administration

87

Vendor Support

87

Availability and Quality of Training

84

Usability and Intuitiveness

82

Quality of Features

82

Business Value Created

81

Ease of Customization

72

Breadth of Features

72

Ease of Data Integration

72

Product Strategy and Rate of Improvement

69

UserGuiding Reviews

Erick C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Commodity features but in a nice and fair package

Likeliness to Recommend

10 /10

What differentiates UserGuiding from other similar products?

UserGuiding charges a fair price for a simple but powerful, easy-to-use, and well-made onboarding tool.

What is your favorite aspect of this product?

How simple it is to implement and create its guides. Anyone can build one from scratch in just a few minutes. Also, they're empathic, you're really heard by their help team.

What do you dislike most about this product?

The onboarding are pretty limited in complexity. There are no conditionals or ways to make something different from linear guides. Once your user performs an action that wasn't foreseen, your guide is gone.

What recommendations would you give to someone considering this product?

Increase the rate of improvement. UserGuiding is lagging behind other competitor and their main differential - price - isn't that different anymore.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features

TJ P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Changing your app UI can break the guides

Likeliness to Recommend

7 /10

What differentiates UserGuiding from other similar products?

Good documentation and support. Easy setup, although time consuming.

What is your favorite aspect of this product?

I managed everything self-service.

What do you dislike most about this product?

Took a long time to build everything the way we wanted it to work. We are an early stage app so our UI is changing a lot and the work we did on the guides became outdated.

What recommendations would you give to someone considering this product?

Make sure you have a goal in mind!

Pros

  • Reliable
  • Respectful
  • Security Protects
  • Performance Enhancing

Becky S.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy setup but lacks polish

Likeliness to Recommend

7 /10

What differentiates UserGuiding from other similar products?

UserGuiding has simple implementation that required very low-effort setup.

What is your favorite aspect of this product?

NPS survey inside the app with time-based configuration.

What do you dislike most about this product?

The guides themselves did not interact well with our app. Ultimately this is why we do not really use UserGuiding anymore because the guides were more cumbersome than they were helpful.

What recommendations would you give to someone considering this product?

If you are looking for an easy solution to create guides for your app that can be setup quickly, then this is for you. However, if you are looking for an integrated solution that feels native to your app, maybe consider something else.

Pros

  • Appreciates Incumbent Status
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Effective Service

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