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Userful

Userful Engage

Composite Score

7.5 /10

CX Score

7.7 /10

25 Reviews Write a Review

Claim Software

What is Userful Engage?

Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.

Company Details

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Awards & Recognition

Userful Engage won the following awards in the Digital Signage category

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1 Top Rated Capabilities

0 Top Rated Features

2024

Strategy and Innovation
Product Impact

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Userful Engage Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Userful Engage.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

9
Since last award

94 Plan to Renew

6
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Userful Engage?

11% Negative

6% Neutral

83% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 78

Cloud-Based

Device Management

Extensibility

Streaming/Broadcast

Security

Reporting Analytics

Integration

Content Management

Corporate and Internal Communication

Centralized Display Management

Mobile Access

Vendor Capability Ratings

Average 79

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Userful Engage Reviews

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Ease of use , like the product

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Emily Y.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Excellent product with the right features

Likeliness to Recommend

7 /10

What differentiates Userful Engage from other similar products?

The ease of use is definitely a key differentiator.

What is your favorite aspect of this product?

The setting up process and the templates are available.

What do you dislike most about this product?

Pricing can be high for a small set-up. However, it comes as a cost-effective product once it is scaled up.

What recommendations would you give to someone considering this product?

Go ahead and try it!

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

kezi Julius Godwin k.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

Userful is a great platform for display all round

Likeliness to Recommend

10 /10

What differentiates Userful Engage from other similar products?

Robust application with remote access and user friendly

What is your favorite aspect of this product?

Remote acess

What do you dislike most about this product?

Cost of commercial screens

What recommendations would you give to someone considering this product?

To plan properly and know what you want to user it for.

Pros

Trustworthy
Unique Features
Fair
Altruistic

Userful Engage

What is Userful Engage?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

Userful Engage Ratings

87 Likeliness to Recommend

9 Since last award

94 Plan to Renew

6 Since last award

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Userful Engage?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud-Based The system provides a cloud-based option.

Device Management Ability to manage digital media player devices, view the status of players via a dashboard, assign IP addresses, and update software.

Extensibility The ability easily to add or subtract managed displays without impacting the overall system.

Streaming/Broadcast The ability broadcast live content from a wide range of sources, such as Microsoft Teams, Zoom, and YouTube Live, etc.

Security Ability to present directly from local content (intranet) as opposed uploading content to vendor's site.

Reporting Analytics Provides prebuilt and ad hoc reporting tools, reports, and analytics to measure signage key performance indicators (KPIs).

Integration The ability to connect to a wide range of displays with minimal additional hardware requirements. Hardware agnostic solutions are ideal.

Content Management The ability to centrally store or manage content shared on the displays.

Corporate and Internal Communication Ability for a company to visually communicate and deliver corporate news, updates, mission-critical information, employee recognition, meeting space, room etc

Centralized Display Management The ability to manage all digital signage from a centralized SaaS platform.

Mobile Access Ability to manage displays and display content via mobile device (Phone, Tablet, etc.).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Userful Engage Reviews

Ease of use , like the product

Likeliness to Recommend

Pros

Emily Y.

Excellent product with the right features

Likeliness to Recommend

Pros

kezi Julius Godwin k.

Userful is a great platform for display all round

Likeliness to Recommend

Pros

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Feature Ratings

Cloud-Based

Device Management

Extensibility

Streaming/Broadcast

Security

Reporting Analytics

Integration

Content Management

Corporate and Internal Communication

Centralized Display Management

Mobile Access

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Customization

Vendor Support

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement