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Ultimate Logo
ultimate.ai

Ultimate

7.2 / 10
Category
Ultimate
7.2 / 10

What is Ultimate?

Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.

Company Details


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Ultimate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ultimate.

83 Likeliness to Recommend

100 Plan to Renew

70 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ultimate?

9% Negative
19% Neutral
72% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Security Protects

Feature Ratings

Average 71

Personalized Service

77

Workflow Processing

75

Leads Generation

72

Learning and Adaptability

70

Artificial Intelligence Engine

68

Natural Language Processing

65

Vendor Capability Ratings

Average 75

Availability and Quality of Training

91

Quality of Features

91

Usability and Intuitiveness

91

Ease of Data Integration

82

Ease of Implementation

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Business Value Created

72

Breadth of Features

63

Ease of Customization

63

Ultimate Reviews

Nora O.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

My Review of Ultimate

Likeliness to Recommend

9 / 10

What differentiates Ultimate from other similar products?

What makes it unique are the amazing customer service automation features.

What is your favorite aspect of this product?

Ultimate is easy to customize and makes handling repetitive inquiries easy The software is seamless to deploy and use

What do you dislike most about this product?

Ultimate is a seamless software no bad experiences.

What recommendations would you give to someone considering this product?

One reason I would recommend Ultimate is because it is affordable and that it offers great customer service automation features.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2022

Very affective

Likeliness to Recommend

7 / 10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Sandip B.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Easy to use, user-friendly but bit Pricey.

Likeliness to Recommend

9 / 10

What differentiates Ultimate from other similar products?

Unique Features of Files compress and data validation.

What is your favorite aspect of this product?

Time savings, and accurate result / output

What do you dislike most about this product?

Bit costly. AI Technology used. Robot, ML and Pyton.

What recommendations would you give to someone considering this product?

If the Organization is medium or Large size, defiantly should buy this product. As it saved Time and result is accurate.

Pros

  • Unique Features
  • Saves Time
  • Security Protects
  • Helps Innovate

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