UJET CCaaS Logo Award Winner Product Badge
UJET CCaaS Logo Award Winner Product Badge
Ujet Inc

UJET CCaaS

8.5 / 10
Category
UJET CCaaS
8.5 / 10

What is UJET CCaaS?

UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers

Company Details


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Awards & Recognition

UJET CCaaS won the following awards in the Contact Center as a Service - Midmarket category

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UJET CCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UJET CCaaS.

94 Likeliness to Recommend

95 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UJET CCaaS?

0% Negative
5% Neutral
95% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
  • Altruistic

Feature Ratings

Average 84

Call Recording

90

Contact Center Compliance Management

87

Contact Center Analytics

85

Skills Based Routing

85

Workforce Management

84

Screen Prompts

84

Multi Channel Intake Integration

83

Multi Channel Queue Management

83

Ticket Management

82

Call Scripting and Call Flow Management

82

Knowledge Management

81

Vendor Capability Ratings

Average 85

Breadth of Features

95

Ease of Customization

95

Ease of Data Integration

95

Ease of Implementation

95

Ease of IT Administration

95

Quality of Features

95

Usability and Intuitiveness

95

Vendor Support

95

Availability and Quality of Training

90

Product Strategy and Rate of Improvement

90

Business Value Created

82

UJET CCaaS Reviews

Erika F.

  • Role: Operations
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, very practical tool

Likeliness to Recommend

8 / 10

What differentiates UJET CCaaS from other similar products?

Easy to implementate

What is your favorite aspect of this product?

How easy it is to be used in daily routine

What do you dislike most about this product?

- Breaks report - Difficulty in adapting the tool for LATAM market

What recommendations would you give to someone considering this product?

Good tool but pricey

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Nash T.

  • Role: Operations
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Awesome Product!

Likeliness to Recommend

10 / 10

What differentiates UJET CCaaS from other similar products?

UJET is a lot easier to use than any other similar products.

What is your favorite aspect of this product?

With UJET you'd be able to see your colleagues auxes, if they are on lunch, break and etc.

What do you dislike most about this product?

None so far.

What recommendations would you give to someone considering this product?

UJET makes your call center life easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Siddharth K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy to use, Efficient, and definitely worth a try

Likeliness to Recommend

9 / 10

What differentiates UJET CCaaS from other similar products?

UJET contact center platform has state of the art features and functionalities. It has it’s complete platform hosted on cloud which makes it secure and enhances integrity. It also provides self service capabilities with automation of the complete customer service with multi channel Virtual Agents in a single platform. Queue management, skill based routing, recording and transcription, analytics, etc are some important features that help enhance the platforms capabilities.

What is your favorite aspect of this product?

Cloud hosted platform with the option of having automation as desired with human like virtual agents for conversational experience for customer service replacing the traditional legacy IVRs

What do you dislike most about this product?

Not something very specific but the analytics/reporting suite could be improved to provide additional business metrics for the business to derive key challenges

What recommendations would you give to someone considering this product?

Should definitely try out the cloud contact Center platform with implementation of virtual agents for multi channel support and see the value it brings in to the business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Client Friendly Policies

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