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Twilio

Twilio Cloud Communications Platform

Composite Score

7.3 /10

CX Score

7.8 /10

5 Reviews Write a Review

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What is Twilio Cloud Communications Platform?

Cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale. Get started with a free trial.

Company Details

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Twilio Cloud Communications Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio Cloud Communications Platform?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Generous

Feature Ratings

Average 76

System Security

System Functionality

Process Automation

Integration Capability

Analytics and Reporting

Vendor Capability Ratings

Average 75

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Twilio Cloud Communications Platform Reviews

Pintu b.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

One of the best SMS Marketing tool

Likeliness to Recommend

10 /10

What differentiates Twilio Cloud Communications Platform from other similar products?

I never really used other similar product but I can say twilio is one of the best in market that's why I didn't moved yet to any other similar product also twilio provide more than sufficient amount of free credit to test, this is I also liked

What is your favorite aspect of this product?

I really appreciate their free credit for a trial and the API which I used mostly to integrate twilio features in my application and it's very works very smoothly.

What do you dislike most about this product?

User interface of this application can be improved, it's taking too much time to load every page and sometime it's feels very irritating.

What recommendations would you give to someone considering this product?

I will appreciate their decision, they should use all the features of twilio, it's amazing and the price is also not so high.

Pros

Trustworthy
Unique Features
Effective Service
Saves Time

Jonathan T.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Seamless Communication Channels

Likeliness to Recommend

9 /10

What differentiates Twilio Cloud Communications Platform from other similar products?

Unlike other communication platforms that offer pre-built solutions, Twilio allows you to build customized workflows for SMS, calls, and even chatbots.

What is your favorite aspect of this product?

we recently used Twilio to automate follow-ups for a financial webinar. It sent SMS reminders to registrants and even allowed them to confirm their attendance with a simple reply, all linked to our CRM.

What do you dislike most about this product?

If you don’t have a developer on hand, configuring integrations like IVR systems can be challenging. Also, the cost can creep up quickly if you’re scaling campaigns without tracking usage efficiently.

What recommendations would you give to someone considering this product?

make sure you define your use cases clearly and start small. Once your workflows are running smoothly, then scale up.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Ifeoluwa A.

Role: Consultant
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Transform your customer experience

Likeliness to Recommend

9 /10

What differentiates Twilio Cloud Communications Platform from other similar products?

Its API-driven approach makes it more developer friendly

What is your favorite aspect of this product?

Its cloud based infrastructure provides scalability, reliability and flexibility

What do you dislike most about this product?

It has a limited customer support with only email support available for free and phone support for paid plans

What recommendations would you give to someone considering this product?

Its a building communication product to use

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Twilio Cloud Communications Platform

What is Twilio Cloud Communications Platform?

Company Details

Need Assistance?

Twilio Cloud Communications Platform Ratings

89 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Twilio Cloud Communications Platform?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

System Security Embedded system security adequately protects your data while allowing for intuitive provisioning of user rights and entitlements.

System Functionality How well the software meets the uses for which it was intended.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Integration Capability Ability to support inbound and outbound data and/or workflow integration through API’s or other embedded capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Twilio Cloud Communications Platform Reviews

Pintu b.

One of the best SMS Marketing tool

Likeliness to Recommend

Pros

Jonathan T.

Seamless Communication Channels

Likeliness to Recommend

Pros

Ifeoluwa A.

Transform your customer experience

Likeliness to Recommend

Pros

Feature Ratings

System Security

System Functionality

Process Automation

Integration Capability

Analytics and Reporting

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration