ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

6.9 /10

CX Score

6.7 /10

18 Reviews Write a Review

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What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

89 Plan to Renew

3
Since last award

70 Satisfaction of Cost Relative to Value

10
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

6% Negative

13% Neutral

81% Positive

Pros

Efficient Service
Enables Productivity
Helps Innovate
Continually Improving Product

Feature Ratings

Average 78

Real-Time Visualization

Spatial Analysis

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Metadata Management

Dashboard

Advanced Analytics and Data Science

Data Modelling Tools

Operational Reporting Capabilities

Intelligent Alerts and Notifications

BI Security

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

James E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

My remarkable experience with ThoughtSpot.

Likeliness to Recommend

10 /10

What differentiates ThoughtSpot from other similar products?

One thing I like most about ThoughtSpot is the fact that it is highly scalable and very intuitive cloud data processing and reports generation system. It's very effective, productive and cost-effective cloud system. ThoughtSpot is relatively easy and simple to use and it's a fantastic solution to keep paperless records and get detailed insights about any business unit.

What is your favorite aspect of this product?

ThoughtSpot user interface is robust and straightforward and you didn't have to create folders or links to find detailed analysis. It also has a mobile application which makes it easy to get insights on the go.

What do you dislike most about this product?

There are no negative thoughts i have for ThoughtSpot.

What recommendations would you give to someone considering this product?

I highly recommend ThoughtSpot.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Danna-jess Z.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Leading business intelligence software.

Likeliness to Recommend

9 /10

What differentiates ThoughtSpot from other similar products?

It enables end-users across locations and departments to engage in guided, instant searches by company data.

What is your favorite aspect of this product?

Its relational search engine has made it easier to conduct queries about consumer service, complaints, and churn. With ThoughtSpot, managers beyond teams can dig deep into the data to retrieve ROI, trends, and internal statistics immediately. HR directors and executives can utilize the same technology to obtain a wide overview of workloads, employee turnover rates, and more.

What do you dislike most about this product?

From a GUI perspective, very little information is available to manage the actual environment. It lacks administrative things that can be done from the user interface. It has less robust visualizations as compared to other tools in the market. Also, it has some limitations regarding modeling.

What recommendations would you give to someone considering this product?

End-users can present their work in the best way with interactive data visualization tools. With ThoughtSpot, models and visuals are created within seconds so that you can share findings directly. It has made it easy to get answers instantly. One major benefit is that you can get automated visions when you need them with just a click. It enhances decision-making and drives innovation and revenue growth. It is a great tool to implement in analytics user community. It is so easier and faster for analytics users to obtain the data they require for whatsoever analysis they dream of.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Cons

Less Generous

Justin C.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2020

Product works but improves are necessary!

Likeliness to Recommend

6 /10

What differentiates ThoughtSpot from other similar products?

It's a simple product that's on it's way up.

What is your favorite aspect of this product?

Being able to pull data from large banks without much trouble

What do you dislike most about this product?

Difficulty using custom search strings

What recommendations would you give to someone considering this product?

Good first entry into this arena.

Pros

Efficient Service
Helps Innovate
Caring
Client Friendly Policies

ThoughtSpot

What is ThoughtSpot?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

85 Likeliness to Recommend

3 Since last award

89 Plan to Renew

3 Since last award

70 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Data Modelling Tools Includes ability to model complex relationships between internal application sources and other parties.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

James E.

My remarkable experience with ThoughtSpot.

Likeliness to Recommend

Pros

Danna-jess Z.

Leading business intelligence software.

Likeliness to Recommend

Pros

Cons

Justin C.

Product works but improves are necessary!

Likeliness to Recommend

Pros

3
Since last award

3
Since last award

10
Since last award

Feature Ratings

Real-Time Visualization

Spatial Analysis

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Metadata Management

Dashboard

Advanced Analytics and Data Science

Data Modelling Tools

Operational Reporting Capabilities

Intelligent Alerts and Notifications

BI Security

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization