ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

7.3 /10

CX Score

7.2 /10

20 Reviews Write a Review

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What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

Company Details

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

91 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

5% Negative

11% Neutral

84% Positive

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Feature Ratings

Average 79

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Advanced Analytics and Data Science

Intelligent Alerts and Notifications

Operational Reporting Capabilities

Metadata Management

Dashboard

BI Platform Administration

Data Connectors and Data Mashup

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

Prashast V.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Most intelligent and cost effective BI tool

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

Thoughtspot is a business friendly tool unlike the other tools where it takes hours to get familiar with the product. It is very intelligent and intuitive. Its cost structure is great as compared to other counterparts.

What is your favorite aspect of this product?

Spot IQ and NLP search on thoughtspot is the best aspect of the product

What do you dislike most about this product?

It has limited number of visualisation options and customization is tough for dashboards. Also, it can be connected to limited number of datasources which is improving day by day

What recommendations would you give to someone considering this product?

Its a go to product if you are looking for a business friendly BI tool

Pros

Continually Improving Product
Reliable
Unique Features
Saves Time

Rohan K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

ThoughtSpot is easy to use and secure

Likeliness to Recommend

10 /10

What differentiates ThoughtSpot from other similar products?

ThoughtSpot provides quick data processing, allows us to get insights in real-time. Also customisable dashboard is also very useful.

What is your favorite aspect of this product?

Fast performance and Data security.

What do you dislike most about this product?

High cost and Integration issues.

What recommendations would you give to someone considering this product?

Overall a great product as it provides users with a way to quickly and easily search, analyze, and visualize their data.

Pros

Helps Innovate
Reliable
Performance Enhancing
Saves Time

Pradeep p.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2023

Great Self Service capabilities with average UI

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

It has great self service capability with an array on NLP which can detect words easily and provide quick Key insights on the Go, .

What is your favorite aspect of this product?

A great Tool for ad hoc requests or Operations manager to look into customized insights which may not need a BI Developer to create the dashboards.

What do you dislike most about this product?

1).Average UI (graphs) when compared to other BI tools, 2). Advanced analytics can be improved 3). Complex grain level calculation may require the help of BI developers to pitch in and create the required data modelling

What recommendations would you give to someone considering this product?

A great tool if you are looking for a self service analytics and quick solutions

Pros

Continually Improving Product
Enables Productivity
Saves Time
Helps Innovate

ThoughtSpot

What is ThoughtSpot?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

86 Likeliness to Recommend

2 Since last award

91 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Data Connectors and Data Mashup Connect to, merge and clean data from multiple diverse data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

Prashast V.

Most intelligent and cost effective BI tool

Likeliness to Recommend

Pros

Rohan K.

ThoughtSpot is easy to use and secure

Likeliness to Recommend

Pros

Pradeep p.

Great Self Service capabilities with average UI

Likeliness to Recommend

Pros

2
Since last award

1
Since last award

7
Since last award

Feature Ratings

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Advanced Analytics and Data Science

Intelligent Alerts and Notifications

Operational Reporting Capabilities

Metadata Management

Dashboard

BI Platform Administration

Data Connectors and Data Mashup

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization