ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

7.3 /10

CX Score

7.2 /10

20 Reviews Write a Review

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What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

Company Details

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

91 Plan to Renew

1
Since last award

73 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

5% Negative

11% Neutral

84% Positive

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Feature Ratings

Average 79

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Advanced Analytics and Data Science

Intelligent Alerts and Notifications

Operational Reporting Capabilities

Metadata Management

Dashboard

BI Platform Administration

Data Connectors and Data Mashup

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

Saurabh K.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

New way of looking at Business Intelligence.!

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

Integration with GPT, enabling the Natural Language query feature out of the box and SpotIQ

What is your favorite aspect of this product?

SpotIQ - This helps look into your data from third eye, generating some very interesting insights. More feedback you share with generated results, better outcomes it provides next time around.

What do you dislike most about this product?

Formula implementation

What recommendations would you give to someone considering this product?

If you have followed all the textbook methods to store your data, this product can be a plug and play but if not, there is initial setup effort needed.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Leah T.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

I really enjoy this platform for management

Likeliness to Recommend

10 /10

What differentiates ThoughtSpot from other similar products?

Big support for cloud support and data, dashboards, graphs, etc.

What is your favorite aspect of this product?

Data visualization capabilities and integration of efficient workflow

What do you dislike most about this product?

Installation process

What recommendations would you give to someone considering this product?

Read through all of the amenities and details that fits you and your teams needs.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Drill down and embedding capabilities are great!

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Reliable

Cons

Under Delivered

ThoughtSpot

What is ThoughtSpot?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

86 Likeliness to Recommend

2 Since last award

91 Plan to Renew

1 Since last award

73 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Data Connectors and Data Mashup Connect to, merge and clean data from multiple diverse data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

Saurabh K.

New way of looking at Business Intelligence.!

Likeliness to Recommend

Pros

Leah T.

I really enjoy this platform for management

Likeliness to Recommend

Pros

Drill down and embedding capabilities are great!

Likeliness to Recommend

Pros

Cons

2
Since last award

1
Since last award

7
Since last award

Feature Ratings

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Advanced Analytics and Data Science

Intelligent Alerts and Notifications

Operational Reporting Capabilities

Metadata Management

Dashboard

BI Platform Administration

Data Connectors and Data Mashup

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Quality of Features

Business Value Created

Ease of Customization