ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

6.9 /10

CX Score

6.7 /10

18 Reviews Write a Review

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What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

89 Plan to Renew

3
Since last award

70 Satisfaction of Cost Relative to Value

10
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

6% Negative

13% Neutral

81% Positive

Pros

Efficient Service
Enables Productivity
Helps Innovate
Continually Improving Product

Feature Ratings

Average 78

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Metadata Management

Advanced Analytics and Data Science

Operational Reporting Capabilities

Intelligent Alerts and Notifications

Dashboard

BI Platform Administration

Data Modelling Tools

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

Alireza B.

Role: Sales Marketing
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Great data analysis software for teams

Likeliness to Recommend

10 /10

What differentiates ThoughtSpot from other similar products?

With ThoughtSpot, we identified an additional 30% new sales opportunities in segments we had not thought of before. We use ThoughtSpot to pinpoint characteristics of target customers and predict buying patterns from troves of data without involving data scientists

What is your favorite aspect of this product?

Instantly surfaces insights hidden across our data silos. Extracts important findings by analyzing billions of data points from multiple sources in seconds

What do you dislike most about this product?

The Platform should provide greater assortment of graphs and charts that can be used to easily customize and create an array of interactive visualization

What recommendations would you give to someone considering this product?

ThoughtSpot is useful business intelligence tool for teams across nearly all business departments. The tool is a good choice for anyone looking for something simple to use, but still provides plenty of insightful information in a visual way

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jared W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Digital Analytical Platform with Advanced Tools

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

In contrast to similar programs, this one is a fully digital analytical platform that uses a realistic and factual database to arrive at a sound decision-making principle.

What is your favorite aspect of this product?

For easy data visualization and analysis, Thoughtspot is a contemporary data platform that is ideal for mid-sized businesses. Data visualization allows us to easily modify the chart used to display the data, and it also presents the data in a clear and straightforward visual format.

What do you dislike most about this product?

Thoughtspot is a powerful tool, but the platform's steep price tag makes it impractical for small firms to use, and we had a lot of trouble getting in touch with and getting help from their customer service team.

What recommendations would you give to someone considering this product?

The program's straightforward, intuitive UI and high quality data display are two of the main reasons I'd recommend using it.

Pros

Reliable
Trustworthy
Unique Features
Efficient Service

Cherlin F.

Role: Information Technology
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Amazing tool for data analysis"

Likeliness to Recommend

9 /10

What differentiates ThoughtSpot from other similar products?

In comparison to similar programs, this one stands out most for its steep price tag.

What is your favorite aspect of this product?

Medium-sized businesses may benefit greatly from Thoughtspot, a cutting-edge data platform that allows for straightforward data visualization and analysis. We can easily alter the data visualization to show whatever chart we choose, and it always presents the information in a clear and straightforward visual format.

What do you dislike most about this product?

Thoughtspot is an excellent platform; nevertheless, its pricing is too steep for start-ups to justify the investment, and its customer service is slow and difficult to get.

What recommendations would you give to someone considering this product?

If your company places a premium on making progressive management decisions that will lead to a higher-performing team, you should seriously consider investing in ThoughtSpot.

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

ThoughtSpot

What is ThoughtSpot?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

85 Likeliness to Recommend

3 Since last award

89 Plan to Renew

3 Since last award

70 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Data Modelling Tools Includes ability to model complex relationships between internal application sources and other parties.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

Alireza B.

Great data analysis software for teams

Likeliness to Recommend

Pros

Jared W.

Digital Analytical Platform with Advanced Tools

Likeliness to Recommend

Pros

Cherlin F.

"Amazing tool for data analysis"

Likeliness to Recommend

Pros

3
Since last award

3
Since last award

10
Since last award

Feature Ratings

Real-Time Visualization

Data Exploration and Visualization

Self Service and Ad Hoc Capabilities

Spatial Analysis

Metadata Management

Advanced Analytics and Data Science

Operational Reporting Capabilities

Intelligent Alerts and Notifications

Dashboard

BI Platform Administration

Data Modelling Tools

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization