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Teneo.ai

Teneo

Composite Score

7.0 /10

CX Score

7.4 /10

5 Reviews Write a Review

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What is Teneo?

Teneo is an Enterprise-strength NLI development and analytics platform that allows business users and developers to collaborate on creating sophisticated natural language applications in record time without the need for specialist linguistic skills.

Company Details

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Teneo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Teneo?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 73

Application Programming Interface

Voice or Text Input

Multi-channel

Knowledgebase

Learning and Adaptability

Natural Language Processing

Workflow Processing

Translation

Leads Generation

Personalized Service

Wayfinding

Vendor Capability Ratings

Average 74

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Teneo Reviews

Akash P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Teneo from other similar products?

Teneo is different because it creates more natural, human-like conversations compared to other platforms. It understands complex language better and can easily connect with different systems, making interactions smoother and more lifelike.

What is your favorite aspect of this product?

My favorite aspect of Teneo is its ability to create highly natural, human-like conversations while managing complex language and intents. It’s impressive how smoothly it integrates with various systems, making it versatile for real-world applications.

What do you dislike most about this product?

What I find less ideal about Teneo is that its advanced customization and features can make it more complex and harder to learn for beginners, compared to simpler AI platforms. The learning curve can be steep if you're new to conversational AI.

What recommendations would you give to someone considering this product?

If you're thinking about using Teneo, start small to get used to it, as it can be a bit complex at first. Take advantage of its ability to connect with other systems and handle multiple languages if your project needs that. It's great for bigger, long-term projects.

Pros

Continually Improving Product
Unique Features
Security Protects
Helps Innovate

Rayna G.

Role: Sales Marketing
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Excellent platform, I highly recommend."

Likeliness to Recommend

7 /10

What differentiates Teneo from other similar products?

This program is different other bulls in that it is easy to use and provides excellent customer support.

What is your favorite aspect of this product?

Our organization was able to successfully deploy intricate conversational AI in our system with relatively little effort thanks to the Teneo Platform. Having access to the component parts in a variety of languages makes the implementation process much simpler.

What do you dislike most about this product?

The product has a steep learning curve connected with it, and there is no community linked with it, thus it might be difficult to seek assistance in a timely manner.

What recommendations would you give to someone considering this product?

I would suggest the application to others since the Teneo platform contains a wealth of useful tools for software engineers, all of which are readily accessible and simple to make use of.

Pros

Effective Service
Client's Interest First
Friendly Negotiation
Helps Innovate

Sandy R.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

"Excellent tool I love it"

Likeliness to Recommend

7 /10

What differentiates Teneo from other similar products?

There aren't a lot of features that set this application apart from others, but I enjoy that it's simple to operate and that it packs a lot of different helpful features into its package.

What is your favorite aspect of this product?

Everything a developer may want is readily available on the Teneo platform, and the platform's active and helpful customer care and support teams further add to the package's appeal.

What do you dislike most about this product?

Some features are functioning as intended, but occasionally you will encounter technical difficulties for which you will need to discover answers on your own; Teneo needs to enhance the library.

What recommendations would you give to someone considering this product?

I recommend the program for its ease of use and its features that are the best.

Pros

Efficient Service
Security Protects
Continually Improving Product
Reliable

Teneo

What is Teneo?

Company Details

Need Assistance?

Teneo Ratings

82 Likeliness to Recommend

100 Plan to Renew

67 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Teneo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Teneo Reviews

Akash P.

Fantastic product

Likeliness to Recommend

Pros

Rayna G.

"Excellent platform, I highly recommend."

Likeliness to Recommend

Pros

Sandy R.

"Excellent tool I love it"

Likeliness to Recommend

Pros

Feature Ratings

Application Programming Interface

Voice or Text Input

Multi-channel

Knowledgebase

Learning and Adaptability

Natural Language Processing

Workflow Processing

Translation

Leads Generation

Personalized Service

Wayfinding

Vendor Capability Ratings

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement