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TeamViewer

TeamViewer Remote

Composite Score

8.9 /10

CX Score

9.3 /10

201 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

1% Neutral

98% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 83

Remote Control

Real User Monitoring

Discovery

Network Management

Endpoint Backup

Process Automation

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobile Management

Score 8.1

View TeamViewer Remote in this category (opens in a new tab)

TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

John K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Best tool for remote access and control

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

We maximized remote workforce productivity with TeamViewer remote access and support. Enabled dispersed teams to remote into the devices they need, the moment they need them, without requiring a VPN

What is your favorite aspect of this product?

It ensures secure remote support that includes multi-factor authentication and advanced encryption. It allows us to manage files, print documents and transfer data once the connection is established

What do you dislike most about this product?

Make it easier to establish secure connections even when the internet connection is poor to allow us offer users remote support solutions in just a few seconds no matter their location

What recommendations would you give to someone considering this product?

Rather than talking through steps with a frustrated user, an administrator can log in and take over their computer through TeamViewer Remote Management solution. This is a huge timesaver and can alleviate technical and security problems created by inexperienced users

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nelson h.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

setup is simple

Likeliness to Recommend

8 /10

What differentiates TeamViewer Remote from other similar products?

This tool is a very powerful troubleshooting tool. Sometimes our It administrator uses this tool to make changes to our servers and provide support to users.

What is your favorite aspect of this product?

It makes it easy to access our computers remotely, Easy to share screen and record screen sharing sessions, Easy to use for people without computer skills, File sharing.

What do you dislike most about this product?

The UX design needs some improvements.

What recommendations would you give to someone considering this product?

Teamviewer is best suited for remote access services. This software allows a user to access another computer, regardless of location or time

Pros

Security Protects
Reliable
Respectful
Altruistic

S B.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Must have application!

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

It's the business standard. Setting up remote access for third parties was never easier

What is your favorite aspect of this product?

ease of use besides that, it's free to use in non commercial activities, great for supporting family members

What do you dislike most about this product?

it's a bit tricky to setup unattended access

What recommendations would you give to someone considering this product?

It's a bit pricy in comparison to other products, but it's a business standard and very easy to set up / use. I certainly recommend!

Pros

Reliable
Security Protects
Performance Enhancing
Enables Productivity

TeamViewer Remote

What is TeamViewer Remote?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

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TeamViewer Remote Reviews

John K.

Best tool for remote access and control

Likeliness to Recommend

Pros

Nelson h.

setup is simple

Likeliness to Recommend

Pros

S B.

Must have application!

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Real User Monitoring

Discovery

Network Management

Endpoint Backup

Process Automation

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization