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TeamViewer

TeamViewer Remote

Composite Score

9.0 /10

CX Score

9.3 /10

211 Reviews Write a Review

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What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

10 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

9 Top Rated Features

2024

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative

1% Neutral

98% Positive

Pros

Enables Productivity
Effective Service
Respectful
Trustworthy

Feature Ratings

Average 83

Remote Control

Real User Monitoring

Discovery

Network Management

Endpoint Backup

Process Automation

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Remote Support

Score 8.9

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Enterprise Mobile Management

Score 8.2

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Sunny K.

Role: Industry Specific Role
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

Feature Rich and Reliable

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer Remote stands out from similar products with its broad device compatibility, strong enterprise-grade security, global reliability, and advanced features like unattended access & integrations.

What is your favorite aspect of this product?

My favorite aspect of TeamViewer Remote is its ability to connect seamlessly across almost any device or platform, with strong security and reliable performance, it just works whether you’re supporting a PC, mobile, or even IoT device.

What do you dislike most about this product?

Another big drawback is that performance can suffer in low-bandwidth or high-latency networks - lag, delays, or screen stutters become noticeable.

What recommendations would you give to someone considering this product?

I’d recommend trying the free trial first, checking if its features match your needs, and comparing plans carefully.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Patrick B.

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Love teamviewer and its support

Likeliness to Recommend

8 /10

What differentiates TeamViewer Remote from other similar products?

Clear pricing model and support

What is your favorite aspect of this product?

Great remote control features

What do you dislike most about this product?

Sometimes file transfers take a long time but could be other factors at play

What recommendations would you give to someone considering this product?

Chat with sales to get a cost deal

Pros

Helps Innovate
Inspires Innovation
Transparent
Includes Product Enhancements

Fanny V.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

TeamViewer is a decent Remote Monitoring platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer Remote Monitoring has several distinguishing features compared to its competitors. Its remote control technology is its core strength and is reliable even over low-bandwidth connections. Where others have limited global support footprints, it has a strong presence in regions where others have weaker infrastructure. In a real-world environment, TeamViewer provides great device monitoring and alerts through effective operations of performance tracking.

What is your favorite aspect of this product?

TeamViewer has enabled me with incomparable remote access and regulation. I like its quick setup with minimal end-user side. It is ideal for diverse device environments. It remotely supports mobile devices and servers from the same dashboard. Its user interface does not overburden us. It assures me of security by end-to-end encryption and conditional access options.

What do you dislike most about this product?

The most frequent issue is its unresponsive customer support across all platforms. The slow ticket resolution, poor follow-up, and frustrating escalation paths hinder smooth working.

What recommendations would you give to someone considering this product?

It enhances productivity and saves time. TeamViewer's remote control capabilities are best-in-class if you need fast and secure remote access.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

TeamViewer Remote

What is TeamViewer Remote?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

TeamViewer Remote Ratings

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Discovery Automated discovery and identification of devices and associated applications on the network.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Web and Video Conferencing - Enterprise

Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

image (18)

TeamViewer Remote Videos

See what's New in TeamViewer Remote

Digital Transformation in F1: Inside the Mercedes-AMG PETRONAS Factory

TeamViewer Remote Reviews

Sunny K.

Feature Rich and Reliable

Likeliness to Recommend

Pros

Patrick B.

Love teamviewer and its support

Likeliness to Recommend

Pros

Fanny V.

TeamViewer is a decent Remote Monitoring platform

Likeliness to Recommend

Pros

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Feature Ratings

Remote Control

Real User Monitoring

Discovery

Network Management

Endpoint Backup

Process Automation

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Mobile Device Management

Anti Malware Signature Detection

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization