TeamViewer Remote Logo Award Winner Product Badge
TeamViewer Remote Logo Award Winner Product Badge
TeamViewer

TeamViewer Remote

Composite Score
8.9 /10
CX Score
9.3 /10
TeamViewer Remote
8.9 /10

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details


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Awards & Recognition

TeamViewer Remote won the following awards in the Remote Monitoring and Management category

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TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

1% Negative
1% Neutral
98% Positive

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Trustworthy

Feature Ratings

Average 83

Remote Control

87

Real User Monitoring

84

Discovery

84

Network Management

84

Endpoint Backup

83

Process Automation

83

Patch Management

81

Ransomware Recovery and Removal

80

Support for IoT Devices

80

Mobile Device Management

80

Anti Malware Signature Detection

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

84

Ease of IT Administration

84

Quality of Features

83

Ease of Data Integration

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Vendor Support

81

Ease of Customization

79

TeamViewer Remote Reviews

Fanny V.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

TeamViewer is a decent Remote Monitoring platform

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

TeamViewer Remote Monitoring has several distinguishing features compared to its competitors. Its remote control technology is its core strength and is reliable even over low-bandwidth connections. Where others have limited global support footprints, it has a strong presence in regions where others have weaker infrastructure. In a real-world environment, TeamViewer provides great device monitoring and alerts through effective operations of performance tracking.

What is your favorite aspect of this product?

TeamViewer has enabled me with incomparable remote access and regulation. I like its quick setup with minimal end-user side. It is ideal for diverse device environments. It remotely supports mobile devices and servers from the same dashboard. Its user interface does not overburden us. It assures me of security by end-to-end encryption and conditional access options.

What do you dislike most about this product?

The most frequent issue is its unresponsive customer support across all platforms. The slow ticket resolution, poor follow-up, and frustrating escalation paths hinder smooth working.

What recommendations would you give to someone considering this product?

It enhances productivity and saves time. TeamViewer's remote control capabilities are best-in-class if you need fast and secure remote access.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Emotonha P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable, Secure, and Scalable Remote Support.

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

What differentiates TeamViewer Remote from other similar products is, its ability to support cross-platform remote access, including mobile and IoT devices, combined with strong security features like MFA and audit logging, sets it apart. Furthermore, it also performs reliably even on low bandwidth connections, which many competitors struggle with.

What is your favorite aspect of this product?

My favorite aspect of TeamViewer Remote product, based on my extensive background are the unattended remote access and seamless remote session control features. They allow IT support teams to work efficiently without disrupting the user and help resolve issues faster. These features are extremely valuable for day-to-day IT support operations.

What do you dislike most about this product?

What I dislike most about this product is that the web conferencing and collaboration tools are limited compared to dedicated platforms. Also, some advanced features require separate modules or licensing, which can increase overall cost for growing teams.

What recommendations would you give to someone considering this product?

Drawing on my deep knowledge and expertise, the recommendations I would give to someone considering this product are, Ensure you evaluate the license tier that best matches your needs. Start with a trial, test features across devices, and assess your long-term support strategy. It's ideal for teams needing secure, scalable, and reliable remote support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vivek S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

TeamViewer: Instant Remote Access

Likeliness to Recommend

7 /10

What differentiates TeamViewer Remote from other similar products?

Supports Windows, macOS, Linux, iOS, Android, and even IoT devices No Configuration Needed Augmented Reality Support (TeamViewer Pilot)

What is your favorite aspect of this product?

Ease of Use and Fast Setup

What do you dislike most about this product?

High Pricing

What recommendations would you give to someone considering this product?

TeamViewer is ideal for IT support teams, remote workers, and global teams needing secure and cross-device remote access or control. If you manage multiple devices or provide tech support, it’s incredibly convenient.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Caring

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