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Syndigo LLC

Syndigo

Composite Score

6.5 /10

CX Score

6.5 /10

24 Reviews Write a Review

Claim Software

What is Syndigo?

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating information so participants can increase sales on every shelf.

Company Details

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Syndigo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Syndigo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

2
Since last award

86 Plan to Renew

3
Since last award

65 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+62 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Syndigo?

22% Negative

4% Neutral

74% Positive

Pros

Security Protects
Helps Innovate
Reliable
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 65

Integration

Master Record Management

Role-Based Access Management

Customer Experience Management

Omni-Channel Information Delivery

Data Export

Data Syndication

Advanced Search and Filtering

Workflow and Approval Management

Product Categorization & Relationships

Digital Asset Management

Vendor Capability Ratings

Average 67

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Syndigo Reviews

Role: Vendor Management
Industry: Retail
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jun 2024

Overall, Syndigo was very easy to use. Very good!

Likeliness to Recommend

8 /10

Pros

Trustworthy
Caring
Saves Time
Respectful

Cons

Less Friendly Negotiation
Vendor's Interest First
Under Delivered

Eve H.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use, support is amazing

Likeliness to Recommend

10 /10

What differentiates Syndigo from other similar products?

differentiates Syndigo from other similar products by ease of use and by suppor team

What is your favorite aspect of this product?

favorite aspect of this product is the data export and the user interface

What do you dislike most about this product?

dislike most about this product is support response time can be slow and sometimes you have to re-ask things

What recommendations would you give to someone considering this product?

recommendations would you give to someone considering this product is it's ease of use and how quickly you can find things

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Large retailer network but much more expensive

Likeliness to Recommend

7 /10

Pros

Continually Improving Product
Over Delivered
Helps Innovate
Reliable

Cons

Vendor Friendly Policies
Vendor's Interest First
Charges for Enhancements

Syndigo

What is Syndigo?

Company Details

Need Assistance?

Syndigo Ratings

79 Likeliness to Recommend

2 Since last award

86 Plan to Renew

3 Since last award

65 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+62 Net Emotional Footprint

How much do users love Syndigo?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Customer Experience Management Ability to optimize customer experience based on customer profile and/or behaviour.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Syndigo Reviews

Overall, Syndigo was very easy to use. Very good!

Likeliness to Recommend

Pros

Cons

Eve H.

Easy to use, support is amazing

Likeliness to Recommend

Pros

Large retailer network but much more expensive

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Integration

Master Record Management

Role-Based Access Management

Customer Experience Management

Omni-Channel Information Delivery

Data Export

Data Syndication

Advanced Search and Filtering

Workflow and Approval Management

Product Categorization & Relationships

Digital Asset Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support