SupportCenter Plus Logo
SupportCenter Plus Logo
ManageEngine

SupportCenter Plus

7.3 /10
Category
SupportCenter Plus
7.3 /10

What is SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Company Details


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Awards & Recognition

SupportCenter Plus won the following awards in the Customer Service - Midmarket category

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SupportCenter Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SupportCenter Plus.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SupportCenter Plus?

5% Negative
8% Neutral
87% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Respectful
  • Saves Time

Feature Ratings

Average 82

Customer Service Workflow Management

86

Agent Collaboration

86

Agent Scripting

85

Intelligent Search

84

Mobile Customer Care

84

Analytics and Reporting

83

Customer Self Service Capabilities

81

Multi Channel Support

80

Contact Center Integration

80

Customer Service Knowledge Management

78

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Ease of IT Administration

87

Business Value Created

87

Vendor Support

86

Ease of Data Integration

86

Ease of Customization

84

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Quality of Features

81

Usability and Intuitiveness

81

Availability and Quality of Training

79

SupportCenter Plus Reviews

Anand Kumar M.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2024

Features could be upgraded for better future

Likeliness to Recommend

8 /10

What differentiates SupportCenter Plus from other similar products?

Easier to user

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Lags sometimes

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Effective Service

Saikiran S.

  • Role: Industry Specific Role
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Customer centric product" and write choice

Likeliness to Recommend

8 /10

What differentiates SupportCenter Plus from other similar products?

It has unique framework, service and emergency support.

What is your favorite aspect of this product?

1.Ease of use. 2.customer centric approach 3.support and service

What do you dislike most about this product?

1.bugs 2.sometimes laggy

What recommendations would you give to someone considering this product?

It is customer centric,user friendly and has good service and support

Pros

  • Efficient Service
  • Inspires Innovation
  • Respectful
  • Client's Interest First

Maurice W.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A Great Customer Service Solution

Likeliness to Recommend

9 /10

What differentiates SupportCenter Plus from other similar products?

What makes SupportCenter Plus different are the many customer service capabilities including live help

What is your favorite aspect of this product?

With SupportCenter Plus, it is easy to meet our customer needs and enhance customer experience by being there why they need us.

What do you dislike most about this product?

Using SupportCenter Plus has been easy and everything works

What recommendations would you give to someone considering this product?

I recommend SupportCenter Plus because it works and its amazing in all aspects of customer service and support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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