What is SupportCenter Plus?
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SupportCenter Plus?
Pros
- Enables Productivity
- Efficient Service
- Respectful
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Agent Collaboration
Agent Scripting
Intelligent Search
Mobile Customer Care
Analytics and Reporting
Customer Self Service Capabilities
Multi Channel Support
Contact Center Integration
Customer Service Knowledge Management
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Vendor Support
Ease of Data Integration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
SupportCenter Plus Reviews
Anand Kumar M.
- Role: Operations
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Apr 2024
Features could be upgraded for better future
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
Easier to user
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
Lags sometimes
What recommendations would you give to someone considering this product?
Go for it
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Saikiran S.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2023
"Customer centric product" and write choice
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
It has unique framework, service and emergency support.
What is your favorite aspect of this product?
1.Ease of use. 2.customer centric approach 3.support and service
What do you dislike most about this product?
1.bugs 2.sometimes laggy
What recommendations would you give to someone considering this product?
It is customer centric,user friendly and has good service and support
Pros
- Efficient Service
- Inspires Innovation
- Respectful
- Client's Interest First
Please tell us why you think this review should be flagged.
Maurice W.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
A Great Customer Service Solution
Likeliness to Recommend
What differentiates SupportCenter Plus from other similar products?
What makes SupportCenter Plus different are the many customer service capabilities including live help
What is your favorite aspect of this product?
With SupportCenter Plus, it is easy to meet our customer needs and enhance customer experience by being there why they need us.
What do you dislike most about this product?
Using SupportCenter Plus has been easy and everything works
What recommendations would you give to someone considering this product?
I recommend SupportCenter Plus because it works and its amazing in all aspects of customer service and support.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
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