Staffbase Customer Reviews 2025 | Employee Communications

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Staffbase

Composite Score

8.7 /10

CX Score

9.2 /10

50 Reviews Write a Review

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What is Staffbase?

We provide an internal communications platform to unite companies and their employees behind a common purpose. Staffbase offers a platform for mobile-first employee communication. Staffbase makes your company intranet accessible on the go with a mobile app. Today, even office workers expect to find everything they need on their phones. Staffbase allows employees to download your company intranet app directly from the app stores onto their phones. Using the company intranet is just as easy as checking the weather or answering a text.

Company Details

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Awards & Recognition

Staffbase won the following awards in the Employee Communications category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience

2024

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

5 Top Rated Features

2024

Strategy and Innovation
Service Experience

2023

4 Top Rated Capabilities

3 Top Rated Features

2023

Staffbase Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Staffbase.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Staffbase?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Respectful
Friendly Negotiation
Client Friendly Policies

Feature Ratings

Average 83

Pulse Surveys

Rewards Recognition

Newsletter Creation

Employee Directory

Instant Messaging

Intranet

Emergency Notification

Mobile

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Average 85

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization

Staffbase Reviews

Al MUHANNA M.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Fascinating product

Likeliness to Recommend

7 /10

What differentiates Staffbase from other similar products?

Staffbase is designed with a mobile-first approach, recognizing the importance of reaching employees wherever they are. The platform offers native mobile apps for iOS and Android devices, ensuring that employees can access information, communicate, and engage with their organization anytime, anywhere.

What is your favorite aspect of this product?

user-friendly interface and interactive features contribute to enhancing employee engagement and fostering a sense of connection and belonging within the organisation.

What do you dislike most about this product?

Configuring Staffbase to align with specific organisational needs and workflows can sometimes be complex, particularly for users who are not familiar with the platform or its customisation options.

What recommendations would you give to someone considering this product?

Involve key stakeholders from different departments and levels of the organization in the decision-making process. Solicit input and feedback from employees to understand their needs, preferences, and expectations regarding communication and engagement platforms.

Pros

Reliable
Enables Productivity
Saves Time
Respectful

Anuroop V.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Staffbase from other similar products?

Staffbase is designed with a mobile-first approach, prioritizing the needs of employees who primarily access company communications and information on their mobile devices. The platform provides a seamless and intuitive mobile experience, including native mobile apps for iOS and Android devices.

What is your favorite aspect of this product?

Staffbase's mobile-first approach allows users to access company communications and information on the go, providing convenience and flexibility for employees who rely on mobile devices.

What do you dislike most about this product?

While Staffbase offers integration capabilities with third-party systems and tools, integrating with existing IT infrastructure and workflows may require technical expertise and effort. Organisations with complex IT environments may encounter challenges in achieving seamless integration.

What recommendations would you give to someone considering this product?

Clearly define your organiaation's objectives and requirements for employee communication and engagement. Identify key use cases, target audiences, and desired outcomes to guide the selection and implementation process.

Pros

Continually Improving Product
Unique Features
Client Friendly Policies
Helps Innovate

Marika B.

Role: Finance
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

A Formidable Tool for Employee Communications

Likeliness to Recommend

10 /10

What differentiates Staffbase from other similar products?

I like how organized Staffbase, and this makes it an exceptional and reliable employee communications solution. Staffbase has the most impressive features.

What is your favorite aspect of this product?

I like how amazing and friendly Staffbase has been. With the aid of Staffbase, we are able to streamline employee communications in our workplace.

What do you dislike most about this product?

I have no reasons to dislike Staffbase. Staffbase has been meeting our expectations.

What recommendations would you give to someone considering this product?

I highly recommend Staffbase. Staffbase has been exceptional.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Staffbase

What is Staffbase?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Staffbase Ratings

88 Likeliness to Recommend

100 Plan to Renew

95 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Staffbase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Newsletter Creation Ability to create and distribute company newsletters to employees.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Instant Messaging Real-time, text-based communication between two or more people

Intranet Private network that allows collaboration and storage of sensitive documents.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Surveys and Polling Ability to survey employees and gather feedback.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Staffbase Reviews

Al MUHANNA M.

Fascinating product

Likeliness to Recommend

Pros

Anuroop V.

Great product

Likeliness to Recommend

Pros

Marika B.

A Formidable Tool for Employee Communications

Likeliness to Recommend

Pros

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Feature Ratings

Pulse Surveys

Rewards Recognition

Newsletter Creation

Employee Directory

Instant Messaging

Intranet

Emergency Notification

Mobile

Single Sign-On (SSO)

Surveys and Polling

Application Integration

Vendor Capability Ratings

Vendor Support

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Business Value Created

Ease of Customization